Rebecca Martin
Houston,TX
Summary
Dynamic leader with proven expertise in relationship management and sales, honed at Half Price Books. Excelled in bi-weekly payroll management and fostering team productivity, significantly enhancing customer satisfaction. Skilled in verbal communication, adept at resolving complaints and driving store performance through strategic operational planning.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Half Price Books
San Antonio, TX
09.2023 - 10.2025
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Ensured compliance with all safety regulations throughout the store premises.
Shift Leader
Half Price Books
San Antonio, TX
08.2022 - 08.2023
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained positive working relationship with fellow staff and management.
- Managed daily workflow and scheduled staff for adequate coverage.
- Monitored employee performance and provided feedback for improvement.
- Fostered a team-oriented environment to increase morale and productivity.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
Medical Receptionist and Phlebotomist
CSL Plasma
San Antonio, TX
03.2022 - 08.2022
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Conducted various blood tests and updated results into paper and electronic charts.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Prepared and packaged specimens for courier transport.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Interviewed patients to complete case histories and intake forms.
- Straightened up waiting room to maintain neat and organized space.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Education
ASPT Phlebotomist Certificate - Phlebotomy
Lone Star College
Tomball, TX12-2021
High School Diploma -
Tomball Memorial High School
Tomball, TX06-2016
Skills
- Bi-weekly payroll management
- Relationship building and management
- Staff scheduling
- Verbal and written communication
- Customer service
- Sales expertise
- Upselling and cross selling
- Data entry
Languages
English
Native/ Bilingual
French
Limited
Spanish
Limited
References
References available upon request.
Timeline
Assistant Store Manager
Half Price Books
09.2023 - 10.2025
Shift Leader
Half Price Books
08.2022 - 08.2023
Medical Receptionist and Phlebotomist
CSL Plasma
03.2022 - 08.2022
ASPT Phlebotomist Certificate - Phlebotomy
Lone Star College
High School Diploma -
Tomball Memorial High School
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