Summary
Overview
Work History
Education
Skills
Accomplishments
Lowes Home Improvement "One Million Dollar" Accomplishment in a year
Timeline
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Rebecca Martin

Roanoke,VA

Summary

Dynamic and results-driven professional with a proven track record at Lowes Home Improvement, excelling in customer service and kitchen design. Adept at managing multiple projects while fostering teamwork and collaboration. Skilled in creating 3D renderings and consistently meeting sales targets, demonstrating strong problem-solving abilities and time management expertise.

Overview

7
7
years of professional experience

Work History

Sales Associate

RockFab
11.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Performed cash, card, and check transactions to complete customer purchases.

Kitchen Designer

Lowes Home Improvment
11.2021 - 09.2024
  • Designed detailed kitchen layouts based on client needs, budgets and available supplies.
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets.
  • Planned and presented project quotes for custom designs.
  • Maintained relationships with installers and suppliers.
  • Provided training for junior designers, sharing knowledge of best practices and guiding them towards successful project outcomes.
  • Successfully managed multiple concurrent projects while maintaining a high level of organization and prioritization skills.
  • Created visually appealing 3D renderings to help clients visualize their new kitchen space before construction began.
  • Consistently met sales targets by understanding client needs and offering personalized design services that exceed expectations.

Shift Lead

Kwik Fill
11.2020 - 11.2021
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Responded to and resolved customer questions and concerns.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed store opening and closing procedures and balanced tills.

Housekeeper

Best Western Hotel
10.2018 - 09.2020
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

High School Diploma -

Arkport Central School
Arkport
06-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Accomplishments

  • Awarded in the "One Million Dollar Club" at Lowes Home Improvement as a Kitchen Designer.

Lowes Home Improvement "One Million Dollar" Accomplishment in a year

I worked at Lowes Home Improvement and started as a Cashier. I was later promoted to the Home Decor position, and then promoted to a sales position as a Kitchen Designer. I sold over a million dollars between kitchens that I designed and appliances. I was awarded a trophy and was recognized in a store meeting.

Timeline

Sales Associate

RockFab
11.2024 - Current

Kitchen Designer

Lowes Home Improvment
11.2021 - 09.2024

Shift Lead

Kwik Fill
11.2020 - 11.2021

Housekeeper

Best Western Hotel
10.2018 - 09.2020

High School Diploma -

Arkport Central School

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Rebecca Martin