Rebecca Marx
Bulverde,TX
Summary
Senior Business Intelligence Analyst with over 18 years of experience performing large data analysis in financial services. Experience utilizing a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems. Recent graduate with a Master of Science in Data Analysis (College of IT) with Advanced Coursework in Data Mining, Data Modeling, Statistics, R, Python, SAS, and SQL. Experience creating Linear and logistic regression models, hierarchical clustering, decision trees, ANOVA and Chi-square tests. Advanced knowledge of SQL, SAS, Tableau, MS Project, Visio, Excel, Access, Jira, HTML, VBA, and PowerPoint. Intermediate knowledge of Snowflake, Hadoop, Python and R.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Business Intelligence Analyst
USAA
08.2022 - Current
- Developed customized reports, summarizing and presenting data in visually appealing format for MDS focused on Member Assistance programs, foreclosures, repossessions, and bankruptcy.
- Enhanced data-driven decision making by developing and implementing comprehensive business intelligence strategies.
- Streamlined reporting processes for increased efficiency by automating data collection and analysis.
- Collaborated with cross-functional teams to identify key performance indicators and develop customized dashboards.
- Increased overall operational efficiency by identifying areas of improvement using advanced data analytics techniques.
- Mentored junior analysts in advanced analytical techniques, fostering professional growth and strengthening team capabilities.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Performed ad-hoc analyses to address specific business questions or concerns as they arose, ensuring timely resolution of issues.
Senior Business Operations Analyst
USAA
09.2019 - 08.2022
- Team member of the Business Controls Management Information Delivery Team, within the Bank Business Intelligence and Analytics (BBIA) Organization by supporting the Bank's Business Controls Organization Partners by providing data deliverables around Violations of Law, Operations, Strategy, Regulatory, and Compliance
- Partners with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions
- Attends requirements gathering sessions to define requirements
- Ensure risks associated with bank business activities are effectively identified, measured, monitored, and controlled
- Follow written risk and compliance policies and procedures for business activities by documenting requirements, conducting peer reviews and data validation, and obtaining business validation from stakeholders
- Provides subject matter expertise on all matters of bank business analytical or remediation issues
- Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance
- Partners and collaborates with the business and Information Technology to meet the needs for COSA data reporting, analytics, and complex projects deliverables
- Applies advanced subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions
- Proactively communicates between business/enterprise processes and analytics team to improve delivery, value, and integration of analytics into business/enterprise processes
- Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards, BSA/AML, TILA/REG Z, REG E, REG B, UDAAP/UDAP, FCRA
- Provides guidance to junior analysts to further technical acumen with data & analytics community.
Senior Business Analyst
Conduent
09.2010 - 09.2019
- Responsible for providing Support for medical drug rebate system (PL/SQL, Java, PowerBuilder based) with focus on troubleshooting and improving functionality
- Provide analysis, documentation of technical design and communication of results
- Draft technical documentation for system Help and Release Notes for all software, SQL package and database enhancements
- As well as design documents for defect management
- Assist in the identification and implementation of improved methods, procedures, and workflows
- Coordinate requirements gathering with internal and external customers while maintaining focus on solutions, deadlines, and professionalism
- Demonstrated flexibility and ability to handle a variety of assignments in various stages at the same time
- Research identified issues and reports to management with complete problem definition, evaluation, and potential solution(s)
- Apply quality management, process improvement, and problem-solving tools and methodologies
- Operates independently and react rapidly in a complex organizational environment with daily customer interchange
- Develop and document functional test plans and compile results
- Perform Use Case system testing
- Draft technical documentation for system Help and Release Notes for all software, SQL package and database enhancements
- As well as design documents for defect management
- Mentor for junior members of team.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Streamlined workflow for better productivity with the implementation of new software solutions.
Reporting Consultant Risk Management
CGI at Dell Financial Services
07.2009 - 09.2010
- Maintain/develop operational metric models and provide analytical support on collection operational performance utilizing a statistical-based approach to derive correlation of operational performance results to overall portfolio outcomes
- Create and present operational performance results to management
- Provide ad hoc operational performance analytics for Collections and supporting agencies to assist management in improving collection performance
- Provide leadership and support to junior analysts within group
- Determine where quantitative and statistical tools can be leveraged to improve collection performance and profitability
- Leads in reviewing processes and results of analysis and proposes recommendations of improvement to management
- Provide analytical support to ensure the adoption of best practices across all functional areas
- Regular interaction with Manager, Director and Business Unit management.
Senior Data Analyst Risk Management
Dell Financial Services
08.2006 - 07.2009
- Acted as senior analyst to Virtual Calling process during Collection’s hours of operation
- Monitor intra-day fluctuations and adjust controls to maximize end-to-end collections effort
- Regularly communicate and coordinate with the operation to maintain optimal performance
- Monitor progress via virtual calling metrics
- Identify and escalate issues on a timely basis, and appropriately present Varolii performance metrics to management
- Generate forecasts on daily, weekly, and monthly basis
- Identifying opportunities for improvement and making recommendations to senior management
- Created and produced monthly ORCC payment platform reporting for executive management including control charts and other statistical tools
- Develop control charts and incorporated Six Sigma methodology into production results
- Served as lead for administrator team by providing side by side training, drafting policies and procedures, and used HTML/VB Scripting to automate manual processes.
Education
Bachelor of Science Business Information Technology Management -
Western Governors' University
Master of Science Data Analytics -
Western Governors' University
Skills
- Data Quality Management
- Predictive Modeling
- Report Generation
- Business Analysis
- Tableau Software
- R Programming
- Python Programming
- Data Visualization
- SAS Programming
- Dashboard Creation
- SQL Programming
- Business Intelligence Analysis
Certification
American Bankers' Association (ABA) - Operational Risk Management
Timeline
Senior Business Intelligence Analyst
USAA
08.2022 - Current
Senior Business Operations Analyst
USAA
09.2019 - 08.2022
Senior Business Analyst
Conduent
09.2010 - 09.2019
Reporting Consultant Risk Management
CGI at Dell Financial Services
07.2009 - 09.2010
Senior Data Analyst Risk Management
Dell Financial Services
08.2006 - 07.2009
Bachelor of Science Business Information Technology Management -
Western Governors' University
Master of Science Data Analytics -
Western Governors' University
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