Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Massa

Summary

Accomplished District Manager with 25 years of success in customer service and team leadership. Delegates and monitors product merchandising, guest service delivery, and sales strategy to support corporate growth and profitability. Controls stores expense lines by employing proactive methods.

Overview

24
24
years of professional experience
1
1
Certification

Work History

District Store Manager

CVS Health
01.2022 - Current
  • Ensured district-wide compliance with company policies and procedures as well as local regulations.
  • Optimized labor scheduling to maximize productivity while adhering to budgetary guidelines.
  • Cultivated a culture of continuous improvement within the district team, inspiring innovation and creative problem-solving solutions among staff members.
  • Developed strong relationships with vendors, negotiating favorable terms for the district stores.
  • Developed talent pipeline through recruitment efforts, identifying top performers for promotion within the company.
  • Provided ongoing coaching and feedback to store managers, supporting their professional development and enhancing overall performance.

Training Store Manager

CVS Health
01.2011 - Current
  • Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
  • Improved employee retention by implementing comprehensive training programs and robust performance management systems.
  • Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
  • Promoted from Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
  • Oversaw, trained, and encouraged district personnel, promoting culture of efficiency and performance.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.

Store Manager

CVS Health
01.2008 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Walgreens
03.2000 - 11.2006
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Associate of Science - Business Management

University of Cincinnati Clermont College
Batavia, OH

Skills

  • Store operations
  • Recruitment and hiring
  • Employee Retention
  • Merchandise planning
  • Time Management
  • Decision-Making

Certification

Certified Pharmacy Technician

Timeline

District Store Manager

CVS Health
01.2022 - Current

Training Store Manager

CVS Health
01.2011 - Current

Store Manager

CVS Health
01.2008 - Current

Store Manager

Walgreens
03.2000 - 11.2006

Associate of Science - Business Management

University of Cincinnati Clermont College

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Rebecca Massa