Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rebecca Mata

College Station,TX

Summary

Accomplished a professional and proven track record at Walmart, excelling in customer engagement and upselling strategies. Leveraged attention to detail and exceptional communication skills to enhance customer satisfaction and drive sales. Being bilingual enabled me to break language barriers within the spanish speaking community and gave me an opportunity to help them make the best choice for their eye health. Demonstrated expertise in insurance verification and business management, significantly contributing to operational efficiency and client trust. Also as a first time business secretary I was able to manage a self-starting business by creating our unique logo, invoices, and a design of a website. Being self motivated I have established a professional work ethic to preform exceptionally in an independent or team based environment.

Overview

6
6
years of professional experience

Work History

Walmart Online Grocery Pickup

Walmart
07.2023 - Current
  • Answering phone calls, assisting customers with check-in, calling to remind customers of orders, and checking voicemail
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Perform quality checks which is reviews orders prior to pick up for accuracy and expiration dates.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • ⁠Providing excellent customer service by answering questions regarding products, helping to locate products in-store, and performing price checks when I am working on the sales floor.
  • Streamlined packaging processes for improved efficiency while maintaining product integrity during transportation or storage before pickup or delivery.
  • Dispensing orders to customers in a timely fashion, verifying customer identity, reviewing substitutions for customer approval, and loading groceries into customer vehicle

Secretary

AF Mobile Welding Services
10.2023 - Current
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Maintained electronic filing systems and categorized documents.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Scheduled appointments and conducted follow-up calls to clients.

Optician

Walmart
02.2018 - 07.2023
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Being the first impression of our company by building our customer's trust, acknowledging their presence, and engaging in their interest.
  • Maintain confidentiality and adhere to HIPPA regulations.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Build customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Keep track of orders, prescriptions, inventory, and restocking.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.


Education

High School Diploma -

Gorman High School
Gorman, TX
05.2017

Skills

  • Customer Engagement
  • Data entry
  • Upselling strategies
  • Customer Service
  • Attention to Detail
  • Communication skills
  • Insurance verification
  • HIPAA
  • Microsoft word
  • Excell
  • Business management

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Secretary

AF Mobile Welding Services
10.2023 - Current

Walmart Online Grocery Pickup

Walmart
07.2023 - Current

Optician

Walmart
02.2018 - 07.2023

High School Diploma -

Gorman High School

Similar Profiles

CREATE PROFILE
Rebecca Mata