Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
22
22
years of professional experience
Work History
Executive Director/Regional Director of Operations
Wyndham Lakes
02.2018 - Current
Served as Regional Director of Operations and Executive Director for 400+ Senior Living Apartments
Spearheaded a strategic in-house partnership with Brooks Rehabilitation and Wyndham Lakes
Managed budget of over $6 million while monitoring accounts payable and receivable, billing and collections processes to obtain reimbursements..
Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Built solid relationships with physicians, hospitals and managed care organizations and community partners which directly impacted census growth.
Developed innovative sales and marketing strategies to facilitate business expansion.
Deficiency free Licensure survey
Managed 125 employees caring for 200+ residents.
Liaised with Interdisciplinary team to develop comprehensive patient service plans and provide highest quality of care.
Successfully negotiated client contract renewals to create increased revenue.
Executive Director of Operations
Greystone Healthcare
03.2016 - 11.2017
Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
P &L expectations were exceeded with positive revenue and expense targets
Guided and mentored 190 employees in 118 bed facility while overseeing daily administrative tasks.
Recruited and Hired 8 hospital based Physicians to make up a collaborative Multi-Specialty Group
Built a solid Sales team and a successful census marketing plan
Accounts Receivable debt reduced by $1.5 Million dollars and reduction of 40 DSO during tenure
Built cohesive employee relations and re-energized a fun working environment
Eliminated agency and reduced overtime by 50% through recruiting and overtime overhaul
Active threat of union petitions for housekeeping and C.N.A.'s extinguished within first 60 days of hire
Earned the best annual survey results in facility history AHCA citations with 5 deficiencies
Managed budget of over $15 million while monitoring accounts payable and receivable, billing and claims processes to obtain reimbursements.
Licensed Nursing Home Administrator
Signature Healthcare Of Orange Park
12.2013 - 09.2015
Successful operations of Nursing Facility holding 10+ million annual budgets
Doubled Quality Mix census yielding $90k increase in monthly revenue
Successful roll out of EMR software and program implementation
Developed and implemented successful Strategic Micro and Macro Sales Plans
Trained team to use Root Cause Analysis as part of the Quality Assurance Process Improvement program
Lead efficient Talent Management recruiting and stakeholder onboarding
Excellent Agency for Healthcare Administration Survey Outcomes
Detailed Worker's Compensation management and safety program oversight
Efficient Quality Assurance and Performance Improvement strategies
Nursing Home Administrator
Heartland Healthcare Center Of Jacksonville
08.2012 - 10.2013
Managed operations at 120 bed flagship facility.
Maintained quality mix of 70 patients per day with 95% at highest reimbursement level
Implemented new EMR system for medical records to improve efficiency.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
Executive Director
Wyndham Lakes
03.2008 - 07.2012
245 bed Assisted Living and Memory Care Community
Developed exciting sales campaigns with a successful return on investment
Led the successful on boarding of Electronic Medical Records Exceeded
Managed financial, operational and human resources to optimize business performance..
Maintained P&L and shouldered corporate fiscal responsibility.
Administrator Skilled Nursing and Assisted Living
Brian Center Of Weaverville
06.2007 - 03.2008
For 122 bed SNF and 22 bed Assisted Living Facility
Exceeded NOI by $170,000 within first 5 months of employment
Increased profit margin from 18% to 28% within 5 months of employment
Evaluated team performance and care quality.
Administrator
Macclenny and Jacksonville Nursing and Rehab
08.2001 - 06.2007
Increased occupancy from 80 residents to 120 in less than one year.
Eliminated agency use from Jacksonville facility by revamping onboarding process
Oversaw financial transactions, strategically managing $12 million operating budget.
Education
Bachelor of Arts - Psychology
Frostburg State University
Frostburg, MD
Skills
Senior Living Management
Accountable Care Organizations (ACO)
Practice Management
Profit and Loss Statements (P & L)
Regulatory Compliance
CRM Sales Software
Electronic Medical Records
Contract Management
Strategic Execution
Labor Analysis
Resident Engagement
Leadership and People Development
Risk Management Processes
Root Cause Analysis Expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Director/Regional Director of Operations