Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Rebecca Mathurin

Lithonia,GA

Summary

Proactive Senior Coordinator and Warehouse Packer with extensive experience in packing, labeling, and shipping products, ensuring quality control and efficiency. Skilled in customer relations, administrative support, data entry, and training programs. Known for maintaining organized work environments, managing high call volumes, and enhancing team productivity.

Overview

15
15
years of professional experience

Work History

Warehouse Packer

Quickbox Fullfillment Center
12.2023 - Current
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Packer

Stord
11.2022 - 01.2023
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
  • Conducted quality control checks, ensuring all outgoing packages met company standards.m
  • Weighed packaged items to calculate total weight.

CSR

Maximus
05.2021 - 05.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Senior Coordinator

Geriatric Resource Consultants
01.2013 - 09.2019
  • Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
  • Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
  • Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
  • Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.

Administrative Assistant

Denasse Tax Inc
01.2010 - 04.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Associate of Science - Business Management

Gwinnett Technical College
Lawrenceville, GA
01.2025

Skills

  • Punctual and Reliable
  • Attention to Detail
  • Teamwork
  • Product packing
  • Time Management
  • Package labeling
  • Customer Relations
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Customer satisfaction measurement
  • Call Center Operations
  • Microsoft Outlook
  • Follow-up skills
  • Scheduling
  • Product Knowledge
  • Appointment Scheduling
  • Administrative Support
  • Microsoft PowerPoint
  • Staff Training
  • Building rapport
  • Clerical Support
  • Filing
  • Dispute Resolution
  • Staff education and training
  • Conflict Mediation
  • Proofreading
  • Stock management
  • Escalation management
  • Shipping and Logistics
  • Project management abilities
  • Promotional support

Accomplishments

top packer

Languages

French
Professional Working

Timeline

Warehouse Packer

Quickbox Fullfillment Center
12.2023 - Current

Packer

Stord
11.2022 - 01.2023

CSR

Maximus
05.2021 - 05.2022

Senior Coordinator

Geriatric Resource Consultants
01.2013 - 09.2019

Administrative Assistant

Denasse Tax Inc
01.2010 - 04.2016

Associate of Science - Business Management

Gwinnett Technical College

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Rebecca Mathurin