Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Maynard

Columbus

Summary

  • Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Beef 'O' Brady's Restaurant. Excelled in maintaining high cleanliness standards and fostering a positive team environment. Skilled in multitasking and organization, consistently enhancing customer satisfaction and loyalty through effective problem-solving and excellent communication.
  • Friendly and attentive with knack for quick and efficient service that leaves customers satisfied. Understands importance of accuracy and speed, utilizing strong communication and multitasking abilities. Dedicated to creating seamless and positive experience for each customer.
  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Barista

The Pink Goat Coffee Trailer
12.2020 - 07.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, and utensils daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

General Laborer

Spoon Market & Deli
08.2021 - 06.2022
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Waitress

Beef 'O' Brady's Restaurant
07.2022 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Manager

Beef 'O' Brady's Restaurant
07.2022 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Drive-Thru Operator

Dino's Drive Thru
02.2024 - 08.2024
  • Maximized order accuracy by repeating orders back to customers before finalizing their transaction.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or timeliness of service delivery.
  • Addressed customer concerns promptly, effectively resolving issues to maintain customer loyalty.
  • Handled high-pressure situations calmly while maintaining professional communication with both customers and colleagues alike.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Notified supervisors of defective equipment or material.

Education

High School Diploma -

Waynedale High School
Apple Creek, OH
05-2021

Associate of Science - Veterinary Medicine

The Ohio State University
Wooster, OH
05-2024

Skills

  • Patience and empathy
  • Cleanliness standards
  • Food safety awareness
  • Cash handling expertise
  • Teamwork and collaboration
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Customer service
  • Excellent communication
  • Reliable and punctual
  • Team leadership

Timeline

Drive-Thru Operator

Dino's Drive Thru
02.2024 - 08.2024

Waitress

Beef 'O' Brady's Restaurant
07.2022 - 08.2024

Manager

Beef 'O' Brady's Restaurant
07.2022 - 08.2024

General Laborer

Spoon Market & Deli
08.2021 - 06.2022

Barista

The Pink Goat Coffee Trailer
12.2020 - 07.2021

High School Diploma -

Waynedale High School

Associate of Science - Veterinary Medicine

The Ohio State University

Similar Profiles

CREATE PROFILE
Rebecca Maynard