Rebecca Mays
Florence,Kentucky
Summary
Dynamic leader with a proven track record at Boone Spring Skilled Nursing Facility, excelling in event planning and team management. Spearheaded innovative program development and volunteer recruitment, enhancing community engagement and resident satisfaction. Demonstrates exceptional organizational skills and effective communication, achieving significant improvements in efficiency and team cohesion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Activity Director
Boone Spring Skilled Nursing Facility
04.2022 - 08.2024
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Supervised Activities Assistant and conducted performance evaluations.
- Stretched minimum annual budget of $[Amount] to cover planned activities through creative use of resources.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Established partnerships with local organizations to provide additional resources and opportunities for residents'' enrichment.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
- Coordinated with other entertainment venues to create joint promotional events.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Receptionist
Boone Spring Skilled Nursing Facility
04.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
Barista
Starbucks
09.2020 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
ClickList Selector
Kroger Market Place
03.2020 - 09.2020
- Showcased strong problem-solving abilities when faced with unexpected issues during the selection process, quickly identifying solutions to minimize impact on order fulfillment times.
- Streamlined ClickList operations by consistently organizing and maintaining designated storage areas for order staging.
- Provided exceptional service to customers, addressing inquiries or concerns promptly and professionally.
- Proactively identified areas for improvement within established processes and procedures, taking initiative to implement changes that ultimately led to increased efficiencies across the board as well.
- Assisted in training new hires on ClickList procedures, fostering teamwork, and creating a strong knowledge base within the team.
- Adapted seamlessly to new software updates as they were introduced within our systems for maintaining efficient workflows across departments involved within this particular field over time too.
- Ensured timely fulfillment of orders by prioritizing tasks and efficiently navigating the store layout.
- Promoted a safe working environment by adhering strictly to company policies regarding health and safety guidelines at all times.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
ClickList Selector
Kroger
05.2018 - 03.2020
- Provided exceptional service to customers, addressing inquiries or concerns promptly and professionally.
- Showcased strong problem-solving abilities when faced with unexpected issues during the selection process, quickly identifying solutions to minimize impact on order fulfillment times.
- Streamlined ClickList operations by consistently organizing and maintaining designated storage areas for order staging.
- Boosted efficiency with clear communication and collaboration among team members, promoting a positive work environment.
- Upheld high standards of professionalism while interacting with both internal colleagues and external customers alike in various situations throughout daily operations.
- Assisted in training new hires on ClickList procedures, fostering teamwork, and creating a strong knowledge base within the team.
- Ensured timely fulfillment of orders by prioritizing tasks and efficiently navigating the store layout.
- Promoted a safe working environment by adhering strictly to company policies regarding health and safety guidelines at all times.
Education
High School Diploma -
Dixie Heights
3010 Dixie Highway Edgewood, Kentucky 4101705.1991
Skills
- Activity Organization
- Event planning experience
- Organizational Skills
- Program Development
- Understanding of budgeting
- Volunteer Recruitment
- Team Management
- Employee Evaluation
- Patient evaluations
- Team Leadership
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
Certification
State Certified Activity Director
Timeline
Activity Director
Boone Spring Skilled Nursing Facility
04.2022 - 08.2024
Receptionist
Boone Spring Skilled Nursing Facility
04.2021 - 04.2022
Barista
Starbucks
09.2020 - 04.2021
ClickList Selector
Kroger Market Place
03.2020 - 09.2020
ClickList Selector
Kroger
05.2018 - 03.2020
High School Diploma -
Dixie Heights
State Certified Activity Director
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