Summary
Overview
Work History
Education
Skills
Certification
Equitation, photography, avid reader.
Timeline
Generic

Rebecca McCabe

Locust Grove,VA

Summary

Esteemed P&C and Life Insurance Agent with excellent communication skills. Enhanced abilities in processing clients efficiently and providing friendly service. Offers working knowledge of state coverage requirements and limitations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Worked with small and large animals including exotics. Two and a half years receptionist skills. Including answering phones and scheduling appointments. Willingness to take on added responsibilities to meet team goals. Total of 8 years in the veterinary field.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

J. Green Insurance
04.2022 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Obtained underwriting approval by completing application for coverage.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Commercial insurance experience/knowledge with general liability, workers' compensation, and auto.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Experience with IMS and DS Pro systems,
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Veterinary Assistant

Hartwood Animal Hospital
12.2017 - 04.2022
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Able to prepare aural cytology's and recognize which bacteria is found
  • Answered owner animal health questions and advised on best care practices.
  • Monitor patients while under sedation and anesthesia
  • Aided veterinary surgeon with monitoring and assisting surgeries and procedures for domestic and exotic species with complex requirements.
  • Administered medications to animals in treatment and documented changes in condition.
  • Collected patient blood samples for laboratory analysis. Both in-house (Idexx equipment) and to be sent out to the laboratory.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
  • Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Implanted subcutaneous identification microchips into animals.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.


Veterinary Receptionist

Hartwood Animal Hospital
04.2014 - 12.2017
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed patient referrals to other medical specialists.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced office productivity by handling high volume of callers per day.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Used computerized data management systems (Avimark) to organize immense datasets and coordinate care details for large patient bases.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Organized paperwork such as charts and reports for office and patient needs.

Horse Trainer

Chapman Reining Horses
07.2018 - 01.2019
  • Prepared horses for specific competitions or tasks.
  • Accustomed animals to training team members and established processes with strategic contact and firm but soothing tones.
  • Tracked metrics such as overall health, behaviors and diet to isolate and address concerns.
  • Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
  • Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form and skills.
  • Cued or signaled animals during performances.

Education

No Degree -

Lord Fairfax Community College
Middletown, VA

No Degree - Veterinarian Technician

Penn Foster College
Scottsdale, AZ

High School Diploma -

Liberty High School
Bealeton, VA
06.2014

Skills

  • Policyholder Communication
  • Client Needs Analysis
  • Quote Information
  • Upselling Products and Services
  • Insurance Industry Knowledge
  • Underwriting principles
  • Insurance sales expertise
  • Customer Service and Assistance
  • Veterinarian Assistance
  • Patient Recordkeeping
  • Pre-Anesthetic Preparation
  • Equipment and Instrument Sterilization

Certification

Property and Casualty License

Life Insurance License

Equitation, photography, avid reader.

  • I have been involved with horses for roughly 20 years. Started this passion when I moved in with my grandparents. They introduced me to both the love for horses and animals in general. I traveled to many horses shows in numerous states when I was showing our reining horses. This "hobby" became a profession for about a year when I worked at large show horse stables in MD and SC. Now I ride my current horse "Chickadee" when time is available.
  • I've been passionate about photography ever since my grandmother had her Sony camera. These "quick pictures" quickly became more than a hobby. Started with pictures of animals, of course, then became pictures of horse shows, sports, and landscape. Luck came when I ended up with my grandmother's Sony camera. I also use a film Minolta and Polaroid for different pictures effects.
  • Reading has also been a favorite passion since AP english classes in high school. A few of my favorite books being Fahrenheit 451 and Odyssey. Dystopian themed books tend to be more of the captivating topics I gravitate towards. Of course poetry written by Edgar Allen Poe is on the list of favorites.

Timeline

Licensed Insurance Agent

J. Green Insurance
04.2022 - Current

Horse Trainer

Chapman Reining Horses
07.2018 - 01.2019

Veterinary Assistant

Hartwood Animal Hospital
12.2017 - 04.2022

Veterinary Receptionist

Hartwood Animal Hospital
04.2014 - 12.2017

No Degree -

Lord Fairfax Community College

No Degree - Veterinarian Technician

Penn Foster College

High School Diploma -

Liberty High School

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Rebecca McCabe