Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca McCall

Prattville

Summary

Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

15
15
years of professional experience

Work History

Server Trainer

Cracker Barrell Old Country Store
09.2022 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Server Trainer /Bartender

Applebee's Neighborhood Grill & Bar
11.2009 - 05.2022
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Coordinated with management to identify training needs, leading to more streamlined onboarding process for new hires.

Education

GED -

Southwest Georgia Technical College
Thomasville, GA
12-2003

Skills

  • Employee Skill Enhancement
  • Customer Relations
  • Food Safety Management
  • Team Development
  • Conflict Management Skills
  • Strong Verbal Skills
  • Client Relationship Management
  • Skill Assessment Analysis
  • Proficient in Problem Solving
  • Proficient Time Management
  • Effective Upselling Techniques
  • Team member training
  • Proficient in POS Systems
  • Compliance with Food Safety Standards
  • Policy Adherence Management

Timeline

Server Trainer

Cracker Barrell Old Country Store
09.2022 - Current

Server Trainer /Bartender

Applebee's Neighborhood Grill & Bar
11.2009 - 05.2022

GED -

Southwest Georgia Technical College

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Rebecca McCall