Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca  McCarthy

Rebecca McCarthy

Customer Care
Canal Winchester,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Amazon

SBM Site Services
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.

Customer Service Representative

Adidas
03.2020 - 03.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

McCarthy Trucking LLC

Self Employed
03.2010 - 03.2019

Owner of McCarthy Trucking LLC delivered Kenworth truck hoods, an Toyota forklifts, Bender guitars and many commodities to 48 states an Canada

Banking an Fraud Investigations

Winbook Computer Company
2005 - 03.2020
  • Banking, processing credit cards, credit card declines and fraud

Nurse

Children's Hospital
03.1986 - 03.1993
  • Enhanced patient care by implementing evidence-based nursing practices and protocols.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.

Education

Yes - Nursing

Osu
Newark, OH

Skills

  • Analytical and Critical Thinking
  • Problem-Solving
  • Flexible and Adaptable
  • Type Software Proficiency
  • Task Prioritization
  • Attention to Detail
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Computer Skills

Timeline

Customer Service Representative

Adidas
03.2020 - 03.2021

McCarthy Trucking LLC

Self Employed
03.2010 - 03.2019

Nurse

Children's Hospital
03.1986 - 03.1993

Amazon

SBM Site Services

Banking an Fraud Investigations

Winbook Computer Company
2005 - 03.2020

Yes - Nursing

Osu
Rebecca McCarthy Customer Care