Rebecca McGowan

• Trained new staff on proper customer service techniques, policies and procedures.
• Monitored employee performance to ensure compliance with company standards.
• Developed and implemented customer service standards to ensure consistent quality of service.
• Conducted regular inventory checks and placed orders for additional supplies as needed.
• Resolved customer complaints in a professional manner while maintaining brand integrity.
• Assigned tasks to FOH staff members according to their abilities and experience levels.
• Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
• Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
• Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
• Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
• Reviewed monthly financial statements with management team in order to evaluate overall performance.
• Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
• Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
• Handled complaints, settled disputes and resolved customer conflicts.

• Successfully ensured compliance with all applicable sanitary, safety, and health standards at the federal, state, and local levels.
• Performed regular analysis of inventory and prepared orders, ensuring appropriate stocking levels
• Developed and implemented an inventory tracking system utilized throughout the company.
• Ensured proficiency of all associates by delivering comprehensive on-the-job training, designing customized training plans, and evaluating their progress through skills and knowledge assessments.
• Promoted a culture of safety and provided ongoing support to enhance staff knowledge and skills
• Led Inventory Management efforts, upheld standards compliance, and achieved superior customer satisfaction.
• Evaluated job candidates and offered recommendations on hiring, promotion, termination, or other changes to associates' status.
• Developed and maintained budget-conscious schedules while managing payroll.
• Provided thorough evaluations to offer constructive feedback and acknowledge exceptional performance.
• Successfully led teams of associates and managers to consistently exceed client expectations.

• Provided leadership and modeling with a focus on safety and customer satisfaction.
• Performed bookkeeping activities, such as entering inventory conducting nightly audits, and assisting with operations of a multi unit operation.
• Lead hospitality Trainer and Safety Champion

Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.

• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Tracked and replenished inventory to maintain par levels.
• Supported accident investigations and prepared related paperwork.

• Facilitated effective communication between kitchen staff, management, serving staff, and customers.
• Assigned seating to accommodate guests by taking phone and personal reservations
• Collaborated on event organization, including preparation and cleanup.
• Trained new employees and monitored existing employees.
• Facilitated effective communication between kitchen staff and front of house by relaying menu updates, special requests, and canceled items.
• Maintained presence on dining room floor and assisted team to support efficiency of service.
• Developed diagrams and floor plans with event setup requirements.

• Instructed diverse student populations in History, Sociology and Psychology
• Designed and implemented lesson plans that incorporated technology, student centered learning, literacy skills, and best educational practices
• Prepared, administered, and graded tests and assignments to evaluate students' progress.

• Managed daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report as well as handling cash and credit transactions and performed balancing and closing procedures
• Took reservations and assigned accommodations based on guests needs.

• Instructed middle and high school students in US History, technology, home and careers and psychology
• Served as class advisor as well as advisor for mock trial
• Developed sound management techniques to provide a productive learning environment
• Utilized sound human resources techniques to maintain classroom control and maximize learning
• Communicated regularly with parents, students and staff members to coordinate educational objectives

• Completed advanced training in research relating to laws, regulations, judicial decisions and legal articles
• Analyzed evidence and applied relevant laws, regulations, policies, and precedents in order to reach conclusions.