Rebecca McGregor
Pulaski
Summary
Dynamic Office Coordinator with proven expertise in managing patient billing and insurance processes. Skilled in report reconciliation and client relations, I excel at enhancing office efficiency and delivering exceptional customer service, ensuring timely payments and fostering patient trust. Committed to creating positive experiences in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Office Coordinator
Dr. Thomas F. Mahar
06.2017 - Current
- Managed office bookkeeping with insurance billing and patient payments.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered telephone calls to offer office information and answer questions.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service to create positive experiences and build patient trust.
- Performed various administrative tasks by filing, copying and faxing documents.
Dental Front Office Receptionist
Mccue Dental
10.2015 - 06.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed patient billing processes for timely, accurate payments.
- Provided excellent customer service to create positive experiences and build patient trust.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
SUNY Delhi
Delhi, NY12-2005
Skills
- Report reconciliation
- File organization
- Office administration
- Schedule coordination
- Customer service
- Client relations
- Account reconciliation
- Bookkeeping
Timeline
Office Coordinator
Dr. Thomas F. Mahar
06.2017 - Current
Dental Front Office Receptionist
Mccue Dental
10.2015 - 06.2017
Bachelor of Science - Hotel, Resort And Restaurant Management
SUNY Delhi
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