Rebecca McKee
Satellite Beach,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Legal Administrative Specialist
Department of Veteran Affairs, Veteran Benefits Administration
2023.09 - 2024.05
- Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center
- LAS provides in-depth information and comprehensive assistance to veterans their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits
- Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies
- This is accomplished through in-person or telephone interviews, and correspondence, or telephone VBA facilities and provides broad outreach services
- Explained in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record
- Assists with programs including, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs
- Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries
- Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases
- Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits
- Completes claim and appeal related work.
- Reduced errors in legal documents by meticulously proofreading and editing drafts before submission.
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
Unit Program Coordinator
673 Force Support Squadron, Joint Base Elmendorf Richardson Alaska
2022.09 - 2023.06
- Primary point of contact to the squadron commander/director for all administrative support programs
- Manages Government Travel Card (GTC) program, Defense Travel System (DTS) ODTA, drug demand reduction program, safety program, Unit Security Assistant responsible for management of program for the unit, office supply GPC Cardholder, and unit recognition program
- Responsible for the preparation, maintenance, and deposition of required administrative reports and other correspondence
- Acts as the point of contact for all newly assigned personnel; orients them regarding the basic functions of the organization, introduces them to key personnel and schedules their initial training/orientation requirement
- Assists in planning for and coordinating the implementation and compliance with higher echelon policy and procedural requirements in administration processes
- Disseminates information concerning new or changed procedures/regulations
- Identifies and implements processes which can be improved or made more efficient through application of automated technology or other methods
- Attends required training, meetings, and functions as related to the prescribed unit programs
- Advises the commander/director on policy and executes directives through the establishment of procedures for associated programs
- Develops, establishes, updates, and maintains office procedures and records/files of various types to ensure effective and efficient operation of the office
- Assists other clerical staff in locating and selecting the appropriate guidelines, references, and procedures for application to specific cases
- Updates tracker or suspense files for unclassified documents as required
- May be responsible for the receipt, control, logging, and safekeeping of classified material received
- Ensure consistency and regulatory compliance by advising the Commander and office staff in accordance with rules, regulations, and policies.
- Facilitated seamless coordination of events and meetings by organizing logistics, preparing materials, and overseeing agenda implementation.
- Managed confidential information with discretion in accordance with DOD policies to protect sensitive data assets from unauthorized access or disclosure.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
Unit Program Coordinator/ Commanders Executive Assistant
673 Security Forces Squadron, Joint Base Elmendorf Richardson Alaska
2020.12 - 2022.09
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Directly assists the commander/director in the management of all administrative support program functions
- Serves as the resident subject matter expert for all mandated administrative support programs
- Performs other clerical and administrative work in support of the office/organization
- Knowledge of the organizational and functional responsibilities and operations of an organization
- Responsible for coordination and review and editing of all documents and correspondence for routing outside of the unit, all while maintaining confidentiality with sensitive documents.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs
- Assigns suspense to all staff personnel to support the commander and director
- Ability to gather, analyze and present facts, communicate effectively, using tact and courtesy and possess the ability to plan, organize work, and meet deadlines
- Ability to plan and organize, and manage programs and functions of an organization
- Organized and coordinated conferences and monthly meetings.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Instructs others on changes in administrative policies and procedures.
- Handled confidential and sensitive information with discretion and tact.
Office Assistant I
District Attorney Office
2020.08 - 2020.12
- Monitor and maintain all closed records for Anchorage District Attorney
- Performs general clerical duties such as: scanning, photocopying, faxing, mailing, and filing, aiding customers and members of the office by phone, email, and in person
- Provide back-up to the front desk reception area
- Process incoming and outgoing mail
- Retrieve physical files in-house, as well as from an outside agencies
- Due to the nature of this work, the employee is responsible for maintaining the storage and confidentiality of large amounts of security sensitive information and personal identifying information.
Receptionist
Family Centered Services Alaska
2019.12 - 2020.07
- Responsible for assuring office and facility is clean and presentable for clients and visitors
- Responsible for professionally answering multiple phone lines, routing calls, taking concise and accurate messages
- Assists Office Manager in all aspects of office management
- Responsible for coordination and scheduling of patient appointments in an efficient and timely manner
- Making appointment reminder calls for assigned providers
- Processing incoming/outgoing mail.
Administrative Associate
City of San Antonio Aviation Department
2019.02 - 2019.10
- Performs frontline identification (ID) credentialing functions, such as, process requests for all types of access badges
- Process applicant fingerprints and submit biographical data of ID applicants for security threat assessments in the methods required by TSA security directives
- Responsible for entering the applicant's data into the card access control system and assign access rights based on operational need, and TSA requirements
- Responsible for administering training classes for SIDA using a computerized training system
- Due to the nature of this work, the employee is responsible for maintaining the storage and confidentiality of large amounts of security sensitive information and personal identifying information.
Custom Protection Officer
2018.07 - 2019.02
- Process all guests and residents into Safehouse system prior to entry
- Assisted center in activities such as staff meetings, promotions, and housekeeping duties
- Provide excellent customer service and assistance to residents and their guest
- Report all occurrences and incidents to command, convey reports accurately and concisely
- Administrative duties as needed and required
- Operate multi-line phone system to receive calls aid, answer questions, and direct to appropriate offices.
Wax Specialist
European Wax Center
2017.03 - 2018.04
- Meticulously maintains centers appearance and cleanliness
- Assisted center in activities such as staff meetings, promotions, and housekeeping duties
- Provided excellent customer service and wax treatments to all clients
- Learned scripts to convey information to clients professionally and consistently
- Educated clients on skin care procedures and products.
Customer Service Representative
Walgreens
2016.01 - 2016.05
- Greet and assist guests in finding appropriate departments, aisles, services, and products
- Maintain store displays and signage to match company standards and accurately reflect weekly sales
- Operate cash registers, stock shelves, and perform cleaning duties
- Assist customers in a variety of departments, including photo, grocery, pharmacy, and health and beauty.
Administrative Assistant
United States Air Force
2012.09 - 2013.09
- Greet persons entering establishment, determine nature and purpose of visit, direct or escort them to specific destinations
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- File and maintain records
- Schedule appointments and maintain and update appointment calendars
- Keep a current record of staff members' whereabouts and availability
- Maintain tidiness of main lobby and reception area
- Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Education
Associates of Applied Science Criminal Justice -
Community College of the Air Force
05.2012
Skills
- Quick learner
- Customer Service
- Data Entry
- Complaint Handling
- Time management
- Extremely organized
- Effective communication
- Legal Document Preparation
- Office Administration
- Document Review
- Calendar Management
- Problem-solving abilities
Accomplishments
- 2023, 673 Force support Squadron Unit Safety Inspection Resulted in zero Major Safety Deficiencies.
- 2022, 673 Security Forces Squadron Unit Effectiveness Inspection Unit rated as Effective.
- 2022, 673 Security Forces Squadron Unit Selected as Best Large SFS in PACAF
Security Clearance
Top Secret
Military Experience
United States Air Force, SSgt/E-5, 2005-2013
Availability
Permanent, Full time
Computersoftware
- Excel
- Word
- PowerPoint
- Outlook
- Adobe PDF
References
- Mark Centeno, GS 12, 673 Security Forces Squadron, Chief of Plans and Programs, 907-552-5328, Mark.Centeno.1@us.af.mil
- Eric Carlson, GS 13, 673 Security Forces Squadron Deputy Director, 907-552-3155, Eric.Carlson.9@us.af.mil
- Christine Kaleikini, GS 13, 673 Force Support Squadron Deputy Director, 907-384-3140, Christine.Kaleikini@us.af.mil
Training
- Protecting Privileged Safety Information
- Supervisor Safety Course
- Controlled Unclassified Information (CUI) training
Timeline
Legal Administrative Specialist
Department of Veteran Affairs, Veteran Benefits Administration
2023.09 - 2024.05
Unit Program Coordinator
673 Force Support Squadron, Joint Base Elmendorf Richardson Alaska
2022.09 - 2023.06
Unit Program Coordinator/ Commanders Executive Assistant
673 Security Forces Squadron, Joint Base Elmendorf Richardson Alaska
2020.12 - 2022.09
Office Assistant I
District Attorney Office
2020.08 - 2020.12
Receptionist
Family Centered Services Alaska
2019.12 - 2020.07
Administrative Associate
City of San Antonio Aviation Department
2019.02 - 2019.10
Custom Protection Officer
2018.07 - 2019.02
Wax Specialist
European Wax Center
2017.03 - 2018.04
Customer Service Representative
Walgreens
2016.01 - 2016.05
Administrative Assistant
United States Air Force
2012.09 - 2013.09
Associates of Applied Science Criminal Justice -
Community College of the Air Force
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