Rebecca McKeever
Waukesha,WI
Summary
Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an advanced position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
New Account Representative
Standard Process Inc
05.2019 - Current
- Approving and denying applications for new account holders, releasing large orders placed by our health care professionals
- Direct collaboration with our Customer Care Department, Sales Force, and Legal Department along with our Executive Management Team.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Participated in regular team meetings, sharing insights and brainstorming ideas for improved account management strategies.
- Provided customers with additional information regarding account services.
- Greeted customers and delivered information about new account processes.
- Responded to customer inquiries regarding new accounts and account services.
- Trained new employees in account management procedures and best practices, enhancing team efficiency.
- Continuously updated knowledge of industry trends and regulatory changes, adapting work processes accordingly for optimal results.
Customer Care Representative
Standard Process Inc
07.2016 - 05.2019
- Answering incoming calls from account holders wanting to place supplement order, assisted our customers and their patients managing their website memberships
- Managed our account holder’s sales tax numbers information, assisted our Marketing team during seminar events along with tours at our facilities.
- Navigated multiple computer systems and applications to find information.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Contributed to team success, consistently achieving call center performance metrics.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Sought ways to improve processes and services provided.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Phlebotomist/Clinical Laboratory Assistant
Waukesha Memorial Hospital
01.2012 - 01.2016
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Packaged and shipped specimens to central lab daily.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Centrifuged blood samples as outlined in clinical protocols.
- Monitored patients for reactions and verified sample quality.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Certified Nurse’s Assistant
Linden Grove Assisted Living
01.2004 - 01.2005
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
Certified Nurse’s Assistant
The Virginia Health and Rehabilitation
01.2000 - 01.2003
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
Education
Phlebotomy Technician -
Waukesha County Technical College
Pewaukee, WI01.2012
Skills
Answering incoming calls and getting caller to the appropriate location
Demonstrates excellent customer service and communication skills
Proficient in Microsoft Office Word, Excel, Outlook and Power Point
Highly motivated, energetic, fast learner, and detail-oriented
Strong team member with a positive work ethic, works well under pressure, meets deadlines and prioritizes multiple tasks
HIPPA trained
Trained new employees on company policies and procedures
Data entry proficiency
Records Maintenance
Teamwork and Collaboration
Active Listening
Problem-Solving
Multitasking Abilities
Customer Service
Microsoft Office
Microsoft Word
Flexible and Adaptable
Accomplishments
- Collaborated with team of 25 in the development of account management training along with an in depth new account topics.
- Collaborated with a team of 10 in the development of New Account Online Application.
- Documented and resolved general IT issues which led to excellent customer experience.
- In person and virtual presentation pertaining to company policies directly to executive sales force.
Timeline
New Account Representative
Standard Process Inc
05.2019 - Current
Customer Care Representative
Standard Process Inc
07.2016 - 05.2019
Phlebotomist/Clinical Laboratory Assistant
Waukesha Memorial Hospital
01.2012 - 01.2016
Certified Nurse’s Assistant
Linden Grove Assisted Living
01.2004 - 01.2005
Certified Nurse’s Assistant
The Virginia Health and Rehabilitation
01.2000 - 01.2003
Phlebotomy Technician -
Waukesha County Technical College
Similar Profiles
CHRISTY HILLCHRISTY HILL
TERRITORY SALES MANAGER at STANDARD PROCESS INC.TERRITORY SALES MANAGER at STANDARD PROCESS INC.
Ashley ResendizAshley Resendiz
Production Training Coordinator at Standard ProcessProduction Training Coordinator at Standard Process
Arielle RollandArielle Rolland
Mix/Mill Operator at Standard ProcessMix/Mill Operator at Standard Process
Haley SundquistHaley Sundquist
Community Service Officer at Village Of Whitefish Bay, Milwaukee County, WisconsinCommunity Service Officer at Village Of Whitefish Bay, Milwaukee County, Wisconsin
Travis RobinsonTravis Robinson
Digital Pressroom Lead at KDV LabelDigital Pressroom Lead at KDV Label