Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

Rebecca Meadows

network marketer
6363 SW Canyon Ct #100 Portland ,OR

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

19
years of professional experience

Work History

Dabella
Hillsboro, OR

Scheduler
01.2020 - 08.2023

Job overview

  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Established and maintained client rapport by utilizing quality customer service.
  • Set appointments with salespeople and potential customers.
  • Scheduled consultations for [Number] potential customers.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Executed outgoing calls from corporate sales lead pipeline.
  • Answered phone calls and answered questions from potential customers.
  • Assisted office team by making phone calls, copies and appointments.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Entered daily data in computer systems and documented office activities.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Made 400 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Consistently achieved 86% lead conversion rate.

Areoteck
Beaverton , Oregon

Customer Service Representative
09.2018 - 03.2019

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered over 20 calls per shift to meet fast-paced call center demands.
  • Responded to customer comments and questions via LiveChat during shifts.

Stash Cannbis
Beaverton , OR

Budtender
11.2016 - 03.2017

Job overview

  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Weighed, prepared and packaged different types of products.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Packaged regulated products in appropriate exit containers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Wrapped, boxed and weighed bakery department products.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Displayed merchandise by arranging in appealing ways to boost sales.

AirSplat
Tukwila , Washington

Office
09.2012 - 11.2012

Job overview

  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Affiliated Computer Services
Auburn , Washington

Customer Service Representative
12.2004 - 02.2011

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered average of 300 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Trained staff on operating procedures and company services.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
  • Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

Seattle Central Community College
Seattle, WA

Associate of Arts from Marketing
09.2002

Skills

  • Conflict Resolution
  • Computer Skills
  • Call Management
  • Document Management
  • Appointment and Meeting Scheduling
  • Attention to Detail
  • Call Schedule Distribution
  • Data Entry
  • Schedule Management
  • Telephone Etiquette
  • Inquiry Requests
  • Teamwork and Collaboration
  • Data Communications

Accomplishments

  • Achieved 3.6 million for the company DaBella my first year with accuracy and efficiency I was number #2 in the whole call center
  • Achieved 4.7 million for the company DaBella last year 202 with accuracy and efficiency I was number # 3 in the whole call center
  • I have achieved 5.1 million for the company DaBella with accuracy and efficiency.
  • Became the Call Center Trainer.
  • Call Center Coverage for Supervisor
  • Hiring New Candidates for the Call Center
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Scheduler

Dabella
01.2020 - 08.2023

Customer Service Representative

Areoteck
09.2018 - 03.2019

Budtender

Stash Cannbis
11.2016 - 03.2017

Office

AirSplat
09.2012 - 11.2012

Customer Service Representative

Affiliated Computer Services
12.2004 - 02.2011

Seattle Central Community College

Associate of Arts from Marketing

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Rebecca Meadowsnetwork marketer