Summary
Overview
Work History
Education
Skills
Timeline
Intern

Rebecca Medina

Raleigh,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outstanding diplomacy that consistently produces win-win results for customer and company. Strong commitment to providing excellent customer services and satisfaction.

Overview

22
22
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Registered Behavior Technician

Mosaic Pediatric Group
Greensboro, NC
11.2020 - Current
  • Provide direct in-home services to individuals diagnosed with Autism and related developmental disabilities
  • Implemented intervention plans and created preference assessments and skill building activities
  • Collect data and maintain client records in accordance with the specified behavior intervention plan and skill acquisition goals as defined per client.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Supported client using principles of applied behavior analysis.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Provided responsive communication by phone and email to answer general and pressing questions.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

Registered Behavior Technician

Solving Autism
Charlotte , NC
12.2019 - 03.2021
  • Provided 1:1 therapy to children on the spectrum using Applied Behavioral Analysis techniques including DTT, NET, and PECs
  • Conducted parent consultations in order to teach/transfer ABA skills to parents
  • Build and maintain meaningful relationships with families and clients
  • Collaborated with supervisors, parents and other therapists to create the best program possible to help clients increase their quality of life.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Used Central Reach to document patient information, progress notes and treatment plans.
  • Worked as part of collaborative team to address changing needs of children and families.

Server/Hostess

Roosters Woodfire Kitchen
Charlotte, United States
04.2019 - 02.2021
  • Server
  • Check customers to ensure that they are enjoying their meals & take action to correct any problems; explain how various menu items are prepared, describing ingredients and cooking methods, inform customers of daily specials
  • Serve food and/or beverages to patrons prepare & serve specialty dishes at tables as required.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Developmental Therapist

Bridges And Beyond
WAKE FOREST, United States
08.2014 - 11.2018
  • Facilitated a play group for children with special needs
  • Sensory, communication, fine motor, gross motor, & cognitive skills through play
  • Provide home based behavior modification therapy for children ages 0-3 years
  • Provide parents with activities to do within their family routine to promote child's development
  • Set up a communication system that will work for family and child
  • Work collaboratively with providers and family to create a home therapy program
  • Developed and implemented Individual education plans to promote students' educational, physical and social development.
  • Evaluated progress and provided data-driven reports to school staff and parents.
  • Implemented trauma-informed and evidenced-based practices specific to learners with social, emotional and behavioral needs.

Server

Yard House
Raleigh, United States
07.2014 - 05.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Qualified Professional/Case Manager

Family First Support Center
Garner, NC
08.2012 - 06.2014
  • Collaborated and assisted therapeutic teams with coordination of various mental health services
  • Submitted time-sensitive documentation to insurance companies for billing
  • Assisted at-risk adolescents with social skills, problem solving skills and academic performance
  • Encouraged positive attitude and self-growth through behavioral modification.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Participated in professional growth programs to support special education improvement efforts.
  • Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Managed caseload of 10 children in welfare system to provide comprehensive, community-based care.

Community Outreach Assistant

Success & Beyond Global Enterprises, LLC
Raleigh, United States
09.2011 - 05.2012
  • Conducted community workshops to promote different programs and educate public on available services.
  • Connected individuals with available and relevant resources.
  • Participated in outreach with special service health care facilities, community-based organizations, advocacy groups, ethnic media and local government leaders.
  • Maintained collaborative relationships with community groups and community leaders by supporting local initiatives and events.
  • Worked with community organizations and members to expand outreach.
  • Attended training programs, modules, workshops and seminars to keep up-to-date on project objectives and new policies or procedures.
  • Hispanic Outreach
  • Coordinated Fundraisers
  • Performing administrative support tasks for clients; answering phones, recording and routing messages to appropriate person. Receiving and distributing mail.
  • Created and developed marketing and media productions
  • Event planning and coordinating
  • Typed general office correspondence and/or enter information into computer. Other duties as assigned such as create Human Resources patient intake forms, client follow up forms, company directories, supply request forms, volunteer and/or visitor sing in/sign up logs, client services database and other various forms and documents

Sales Auditor

EPM Lawn Care
Cary, NC
08.2008 - 11.2010
  • Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Upheld strict confidentiality protocols with client details and tax return information.
  • Identified management control weaknesses and provided value added suggestions for remediation.
  • Audit sales and confirm sales order with customers; ensure they understand the terms of the service provided
  • Collect and explain payment options
  • Input sales and customer information
  • Perform administrative support tasks for customers, and salesmen; answering phones, recording and routing messages to appropriate person.
  • Type general office correspondence and input information into computer
  • Greet customers and provide general assistance to customers.
  • Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.

Manager on Duty

Lenny's Pizza
Flemington, NJ
09.2005 - 08.2008
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Set goals for department and supported employees in meeting expectations.
  • Formulated procedures to use in event of accidents, fires or other emergencies.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Trained employees in essential job functions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Receptionist

Flemington Hyundai
Flemington, NJ
04.2008 - 08.2008
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Types general office correspondence and/or enters information into computer. Other duties as assigned.
  • Performing administrative support tasks for customers, and salesmen; answering phones, recording and routing messages to appropriate person. Sorted, received and distributed mail correspondence between departments and personnel.
  • Writing clear and concise explanations for technical and non-technical users.
  • Prepare department schedule to ensure around the clock coverage and is on call to resolve any unplanned scheduling emergencies.
  • Completes daily registration/ license pick-up procedures, as well as service department R.O. close-outs. Stocked in vehicles, and filing.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.

Waitress

Alfonso's 202
Flemington, NJ
07.2006 - 08.2008
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Informed customers about daily and seasonal specials.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Education

Master's Degree - Applied Behavior Analysis

Capella University
Minneapolis, MN
08.2015 - 03.2018

Bachelor of Arts - Psychology, Criminology

North Carolina State University
Raleigh, NC
08.2008 - 12.2010

Associate of Arts - Liberal Arts

Raritan Valley Community College
Somerville, NJ
08.2006 - 06.2008

Skills

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Timeline

Registered Behavior Technician

Mosaic Pediatric Group
11.2020 - Current

Registered Behavior Technician

Solving Autism
12.2019 - 03.2021

Server/Hostess

Roosters Woodfire Kitchen
04.2019 - 02.2021

Master's Degree - Applied Behavior Analysis

Capella University
08.2015 - 03.2018

Developmental Therapist

Bridges And Beyond
08.2014 - 11.2018

Server

Yard House
07.2014 - 05.2017

Qualified Professional/Case Manager

Family First Support Center
08.2012 - 06.2014

Community Outreach Assistant

Success & Beyond Global Enterprises, LLC
09.2011 - 05.2012

Sales Auditor

EPM Lawn Care
08.2008 - 11.2010

Bachelor of Arts - Psychology, Criminology

North Carolina State University
08.2008 - 12.2010

Receptionist

Flemington Hyundai
04.2008 - 08.2008

Associate of Arts - Liberal Arts

Raritan Valley Community College
08.2006 - 06.2008

Waitress

Alfonso's 202
07.2006 - 08.2008

Manager on Duty

Lenny's Pizza
09.2005 - 08.2008

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Rebecca Medina