Rebecca Medina
Raleigh,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outstanding diplomacy that consistently produces win-win results for customer and company. Strong commitment to providing excellent customer services and satisfaction.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Registered Behavior Technician
Mosaic Pediatric Group
Greensboro, NC
11.2020 - Current
- Provide direct in-home services to individuals diagnosed with Autism and related developmental disabilities
- Implemented intervention plans and created preference assessments and skill building activities
- Collect data and maintain client records in accordance with the specified behavior intervention plan and skill acquisition goals as defined per client.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Provided responsive communication by phone and email to answer general and pressing questions.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Registered Behavior Technician
Solving Autism
Charlotte , NC
12.2019 - 03.2021
- Provided 1:1 therapy to children on the spectrum using Applied Behavioral Analysis techniques including DTT, NET, and PECs
- Conducted parent consultations in order to teach/transfer ABA skills to parents
- Build and maintain meaningful relationships with families and clients
- Collaborated with supervisors, parents and other therapists to create the best program possible to help clients increase their quality of life.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Used Central Reach to document patient information, progress notes and treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
Server/Hostess
Roosters Woodfire Kitchen
Charlotte, United States
04.2019 - 02.2021
- Server
- Check customers to ensure that they are enjoying their meals & take action to correct any problems; explain how various menu items are prepared, describing ingredients and cooking methods, inform customers of daily specials
- Serve food and/or beverages to patrons prepare & serve specialty dishes at tables as required.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Developmental Therapist
Bridges And Beyond
WAKE FOREST, United States
08.2014 - 11.2018
- Facilitated a play group for children with special needs
- Sensory, communication, fine motor, gross motor, & cognitive skills through play
- Provide home based behavior modification therapy for children ages 0-3 years
- Provide parents with activities to do within their family routine to promote child's development
- Set up a communication system that will work for family and child
- Work collaboratively with providers and family to create a home therapy program
- Developed and implemented Individual education plans to promote students' educational, physical and social development.
- Evaluated progress and provided data-driven reports to school staff and parents.
- Implemented trauma-informed and evidenced-based practices specific to learners with social, emotional and behavioral needs.
Server
Yard House
Raleigh, United States
07.2014 - 05.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Qualified Professional/Case Manager
Family First Support Center
Garner, NC
08.2012 - 06.2014
- Collaborated and assisted therapeutic teams with coordination of various mental health services
- Submitted time-sensitive documentation to insurance companies for billing
- Assisted at-risk adolescents with social skills, problem solving skills and academic performance
- Encouraged positive attitude and self-growth through behavioral modification.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
- Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Managed caseload of 10 children in welfare system to provide comprehensive, community-based care.
Community Outreach Assistant
Success & Beyond Global Enterprises, LLC
Raleigh, United States
09.2011 - 05.2012
- Conducted community workshops to promote different programs and educate public on available services.
- Connected individuals with available and relevant resources.
- Participated in outreach with special service health care facilities, community-based organizations, advocacy groups, ethnic media and local government leaders.
- Maintained collaborative relationships with community groups and community leaders by supporting local initiatives and events.
- Worked with community organizations and members to expand outreach.
- Attended training programs, modules, workshops and seminars to keep up-to-date on project objectives and new policies or procedures.
- Hispanic Outreach
- Coordinated Fundraisers
- Performing administrative support tasks for clients; answering phones, recording and routing messages to appropriate person. Receiving and distributing mail.
- Created and developed marketing and media productions
- Event planning and coordinating
- Typed general office correspondence and/or enter information into computer. Other duties as assigned such as create Human Resources patient intake forms, client follow up forms, company directories, supply request forms, volunteer and/or visitor sing in/sign up logs, client services database and other various forms and documents
Sales Auditor
EPM Lawn Care
Cary, NC
08.2008 - 11.2010
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Upheld strict confidentiality protocols with client details and tax return information.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Audit sales and confirm sales order with customers; ensure they understand the terms of the service provided
- Collect and explain payment options
- Input sales and customer information
- Perform administrative support tasks for customers, and salesmen; answering phones, recording and routing messages to appropriate person.
- Type general office correspondence and input information into computer
- Greet customers and provide general assistance to customers.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
Manager on Duty
Lenny's Pizza
Flemington, NJ
09.2005 - 08.2008
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Set goals for department and supported employees in meeting expectations.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Trained employees in essential job functions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Receptionist
Flemington Hyundai
Flemington, NJ
04.2008 - 08.2008
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Types general office correspondence and/or enters information into computer. Other duties as assigned.
- Performing administrative support tasks for customers, and salesmen; answering phones, recording and routing messages to appropriate person. Sorted, received and distributed mail correspondence between departments and personnel.
- Writing clear and concise explanations for technical and non-technical users.
- Prepare department schedule to ensure around the clock coverage and is on call to resolve any unplanned scheduling emergencies.
- Completes daily registration/ license pick-up procedures, as well as service department R.O. close-outs. Stocked in vehicles, and filing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Waitress
Alfonso's 202
Flemington, NJ
07.2006 - 08.2008
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Informed customers about daily and seasonal specials.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
Master's Degree - Applied Behavior Analysis
Capella University
Minneapolis, MN 08.2015 - 03.2018
Bachelor of Arts - Psychology, Criminology
North Carolina State University
Raleigh, NC 08.2008 - 12.2010
Associate of Arts - Liberal Arts
Raritan Valley Community College
Somerville, NJ 08.2006 - 06.2008
Skills
Microsoft Word, Excel, PowerPoint, Outlook, Publisher, AS400, SPSS7, EMR
Behavior treatment plans
Intervention management
Documentation skills
Social skill development
Roleplay scenarios
Decision-Making
Dependable and Responsible
Self-Motivated
Excellent Communication
Problem-Solving
Analytical and Critical Thinking
Clerical Support
Interpersonal Communication
Timeline
Registered Behavior Technician
Mosaic Pediatric Group
11.2020 - Current
Registered Behavior Technician
Solving Autism
12.2019 - 03.2021
Server/Hostess
Roosters Woodfire Kitchen
04.2019 - 02.2021
Master's Degree - Applied Behavior Analysis
Capella University
08.2015 - 03.2018
Developmental Therapist
Bridges And Beyond
08.2014 - 11.2018
Server
Yard House
07.2014 - 05.2017
Qualified Professional/Case Manager
Family First Support Center
08.2012 - 06.2014
Community Outreach Assistant
Success & Beyond Global Enterprises, LLC
09.2011 - 05.2012
Sales Auditor
EPM Lawn Care
08.2008 - 11.2010
Bachelor of Arts - Psychology, Criminology
North Carolina State University
08.2008 - 12.2010
Receptionist
Flemington Hyundai
04.2008 - 08.2008
Associate of Arts - Liberal Arts
Raritan Valley Community College
08.2006 - 06.2008
Waitress
Alfonso's 202
07.2006 - 08.2008
Manager on Duty
Lenny's Pizza
09.2005 - 08.2008