Talent Acquisition and Operations professional with experience managing full-cycle recruiting, independent contractor compliance, HR administration, and office operations. Proven ability to build candidate pipelines, streamline onboarding processes, ensure regulatory compliance, and support executive decision-making. Skilled in CRM systems, stakeholder coordination, and cross-functional operations in fast-paced environments.
City Wide Facility Solutions of NW Ohio and SE Michigan
05.2023 - 03.2026
Led recruiting efforts for Independent Contractors (ICs), building pipelines across NW Ohio and SE Michigan through job boards, email campaigns, direct mail, and social media.
Conducted initial screening and vetting of candidates via in-office interviews, career fairs, and remote outreach.
Managed full IC lifecycle including recruitment, onboarding, background checks, and ongoing engagement.
Maintained IC records in CRM systems, ensuring data accuracy and accessibility.
Oversaw IC compliance programs, including Certificates of Insurance (COI) and workers’ compensation requirements.
Performed recurring compliance audits (30/60/90 days, 6 months, 1 year) to ensure contractor documentation remained current.
Coordinated IC onboarding processes and facilitated successful integration into operations.
Organized contractor engagement initiatives, including “IC of the Month” recognition and appreciation programs.
Conducted monthly field ride-alongs to evaluate contractor performance and strengthen relationships.
Led IC review meetings and maintained communication channels (text threads, meetings, and updates).
Provided leadership with recruiting metrics and insights to support strategic decisions.
Human Resources & Internal Operations
Managed all HR compliance efforts, including background checks, theft bonds, workers’ compensation, and insurance requirements.
Administered full-cycle employee onboarding, including IT coordination, documentation, and benefits setup.
Maintained and optimized applicant tracking systems (e.g., Workable), including job postings and candidate tracking.
Oversaw employee benefits administration, including 401(k) compliance and health insurance coordination.
Implemented Predictive Index assessments and delivered hiring insights to leadership.
Conducted regular compliance audits (e.g., vehicle insurance every 6 months).
Managed ACH requests, vendor documentation, and contract reviews.
Supported executive decision-making through data reporting and operational insights.
Coordinated quarterly strategic planning sessions and internal training events (e.g., lunch-and-learns).
Marketing & Community Engagement
Coordinated monthly internal marketing initiatives, including employee recognition (birthdays, anniversaries).
Managed client and employee communications, including holiday cards and outreach campaigns.
Oversaw branded materials and company swag inventory.
Collaborated with corporate teams to update and maintain website and marketing assets.
Represented the organization at job fairs, Chamber of Commerce, BOMA, and IFMA events.
Built relationships with vendor partners to support business development.
Office & Operations Management
Managed daily office operations, including supply inventory, vendor coordination, and workspace organization.
Coordinated meetings, scheduling, and logistics for internal teams and leadership.
Developed and maintained scheduling systems for maintenance technicians, serving as liaison for communication.
Managed customer and vendor documentation, ensuring accurate and timely processing.
Oversaw expense reporting and tracking for ownership.
Maintained shared drive organization and documentation accuracy.
Additional Contributions
Responded to urgent customer and contractor issues, ensuring timely resolution.
Supported CRM data requests and reporting needs.
Assisted with operational planning, strategy meetings, and ad hoc administrative projects.
911 Fire Dispatcher
Lucas County Regional Council of Governments
11.2021 - 10.2022
Coordinated emergency response by dispatching fire units and communicating essential information to first responders.
Monitored radio frequencies to ensure continuous communication between dispatch and field personnel.
Utilized CAD software to track incidents, ensuring accurate data entry and timely updates for operational efficiency.
Assisted in training new dispatchers on protocols, systems, and emergency response procedures to enhance team performance.
Sales Manager
Brint Electric
09.2020 - 10.2021
extensive experience in prospecting and cold calling Maintained relationships with customers and found new ones by identifying needs and offering appropriate services Aggressively pursued competitive accounts by differentiating company from competitors. Developed strategic relationships with key suppliers and clients to foster profitable business initiatives. Identified opportunities for growth within the Local 8 territory and collaborated with sales teams to reach sales goal.
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