Rebecca Michael
Daly City,USA
Summary
Professional with experience in leadership and team management. Skilled in strategic planning, project coordination, and problem-solving. Strong focus on fostering collaboration and driving results. Adaptable and reliable with proven track record of meeting evolving business needs.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager Trainee
Batth Brother LLC
01.2021 - Current
- As the Business Manager for Batth Brother LLC, overseeing multiple establishments in Daly City and San Francisco (Five Rivers Indian Cuisine and Mr
- Singh's Curry Pizza) I was responsible for ensuring the smooth operation of daily restaurant activities
- I managed staff recruitment, training, and scheduling to maintain a high standard of service and team performance
- My role involved developing and implementing strategies to enhance customer satisfaction, increase sales, and optimize operational efficiency
- I also collaborated with the culinary team to design seasonal menus and special promotions, while monitoring inventory and managing budgets to ensure profitability
Front Office Associate (Full -time)
Hyatt Regency Chandigarh
11.2019 - 12.2020
- As a Front Office Associate at Hyatt Regency Hotel, I provided exceptional customer service to ensure a welcoming and pleasant experience for all guests
- My responsibilities included managing room reservations, check-ins, and check-outs efficiently while maintaining accurate records
- I effectively communicated with guests to address their inquiries and resolve any issues promptly, contributing to a positive atmosphere
- Additionally, I collaborated with various departments to enhance guest satisfaction and uphold Hyatt's reputation for excellence
Waitress at Bob's Bar (part-time)
Capella Resort
12.2017 - 03.2019
- As a Part-Time Team Member at Capella Resort, I contributed to delivering exceptional guest experiences in a luxury hospitality setting
- My responsibilities included assisting with various tasks across departments, such as guest services, housekeeping, and event support
- I focused on maintaining high standards of cleanliness and organization while ensuring guests' needs were met promptly and courteously
- This role allowed me to develop strong interpersonal skills, adaptability, and a keen understanding of the hospitality industry
Hospitality Management Trainee (full-time)
Furama Riverfront
04.2018 - 10.2018
- As a Full-Time Food and Beverage Trainee at Furama Riverfront Hotel, I gained hands-on experience in various aspects of the food and beverage operations
- My role involved assisting in the service of meals and beverages, ensuring high standards of customer service and satisfaction
- I collaborated with kitchen and service staff to maintain efficient workflow, while also learning about menu offerings, food presentation, and dining etiquette
- This experience enhanced my skills in communication, teamwork, and problem-solving in a dynamic hospitality environment
Education
Bachelors of Arts - Business Administration (major in Business Management)
Lincoln University
12.2024
Advanced Diploma - Hospitality Management
STEi Institute
07.2019
Diploma - Hospitality Management
STEi Institute
10.2018
Advanced Diploma - Business Administration
University of Fraser Valley
12.2016
Skills
- Exceptional Customer Service
- Effective Communication
- Reservation Systems Proficiency
- Multitasking Abilities
- Team Collaboration
- Attention to Detail
- Problem-Solving Skills
- Sales and Upselling Techniques
- Basic Financial Management
- Adaptability and Flexibility
- Team Management
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Shift Management
- Customer-Oriented
- Food Service Background
- Complaint resolution
- Organization and prioritization
- Customer loyalty
- Staff Scheduling
- Supervisory skills
- Recruitment
- Performance Improvement
- Promotions planning
- Catering Coordination
- Restaurant operations management
Certification
- Follow food and beverage safety and hygiene policies and procedures, FB-RM-102C-1, Singapore, 11/18/17
- State Food Safety, 1107c6-j39k054, California
- Foundation in Business Administration, 06/01/14
Hobbies and Interests
- Painting
- Traveling
- Cooking
- Music Enthusiast
- Yoga and regular workouts
References
Gurbhej Singh Batth, LLC Member, (510)244-8117, 2241 Judah St., San Francisco, CA, 94122
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Interests
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Enjoy creating and following travel blogs and vlogs
- I enjoy cooking for friends and family gatherings
- Yoga
- Pilates
- Dancing
- Drawing and Painting
- Blogging
- Music
- Photography
Timeline
Restaurant Manager Trainee
Batth Brother LLC
01.2021 - Current
Front Office Associate (Full -time)
Hyatt Regency Chandigarh
11.2019 - 12.2020
Hospitality Management Trainee (full-time)
Furama Riverfront
04.2018 - 10.2018
Waitress at Bob's Bar (part-time)
Capella Resort
12.2017 - 03.2019
Advanced Diploma - Hospitality Management
STEi Institute
Diploma - Hospitality Management
STEi Institute
Advanced Diploma - Business Administration
University of Fraser Valley
Bachelors of Arts - Business Administration (major in Business Management)
Lincoln University
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