Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Languages
Languages
Timeline
Generic
Rebecca Michael

Rebecca Michael

Daly City

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Canopy By Hilton
San Francisco
11.2024 - Current
  • Provided excellent customer service while upholding company policies.
  • Resolved customer complaints promptly and courteously.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Answered phones, responded to inquiries, and took messages.
  • Addressed customer needs in a timely manner.

Restaurant Manager Trainee

Batth Brother LLC
Daly City
01.2021 - 12.2024
  • As the Business Manager for Batth Brother LLC, overseeing multiple establishments in Daly City and San Francisco (Five Rivers Indian Cuisine and Mr. Singh's Curry Pizza) I was responsible for ensuring the smooth operation of daily restaurant activities.
  • I managed staff recruitment, training, and scheduling to maintain a high standard of service and team performance.
  • My role involved developing and implementing strategies to enhance customer satisfaction, increase sales, and optimize operational efficiency.
  • I also collaborated with the culinary team to design seasonal menus and special promotions, while monitoring inventory and managing budgets to ensure profitability.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.

Front Office Associate (Full -time)

Hyatt Regency
Chandigarh
11.2019 - 12.2020
  • As a Front Office Associate at Hyatt Regency Hotel, I provided exceptional customer service to ensure a welcoming and pleasant experience for all guests.
  • My responsibilities included managing room reservations, check-ins, and check-outs efficiently while maintaining accurate records.
  • I effectively communicated with guests to address their inquiries and resolve any issues promptly, contributing to a positive atmosphere.
  • Additionally, I collaborated with various departments to enhance guest satisfaction and uphold Hyatt's reputation for excellence.

Waitress at Bob's Bar (part-time)

Capella Resort
Singapore
12.2017 - 03.2019
  • As a Part-Time Team Member at Capella Resort, I contributed to delivering exceptional guest experiences in a luxury hospitality setting.
  • My responsibilities included assisting with various tasks across departments, such as guest services, housekeeping, and event support.
  • I focused on maintaining high standards of cleanliness and organization while ensuring guests' needs were met promptly and courteously.
  • This role allowed me to develop strong interpersonal skills, adaptability, and a keen understanding of the hospitality industry.

Trainee (full-time)

Furama Riverfront
Singapore
04.2018 - 10.2018
  • As a Full-Time Food and Beverage Trainee at Furama Riverfront Hotel, I gained hands-on experience in various aspects of the food and beverage operations.
  • My role involved assisting in the service of meals and beverages, ensuring high standards of customer service and satisfaction.
  • I collaborated with kitchen and service staff to maintain efficient workflow, while also learning about menu offerings, food presentation, and dining etiquette.
  • This experience enhanced my skills in communication, teamwork, and problem-solving in a dynamic hospitality environment.

Education

Bachelors of Arts - Business Administration (major in Business Management)

Lincoln University
Oakland
12.2024

Advanced Diploma - Hospitality Management

STEi Institute
Singapore
07.2019

Diploma - Hospitality Management

STEi Institute
Singapore
10.2018

Advanced Diploma - Business Administration

University of Fraser Valley
Chandigarh
12.2016

Skills

  • Exceptional Customer Service
  • Effective Communication
  • Reservation Systems Proficiency
  • Multitasking Abilities
  • Team Collaboration
  • Attention to Detail
  • Problem-Solving Skills
  • Sales and Upselling Techniques
  • Basic Financial Management
  • Adaptability and Flexibility
  • Written communication

Certification

  • Follow food and beverage safety and hygiene policies and procedures, FB-RM-102C-1, Singapore, 11/18/17
  • State Food Safety, 1107c6-j39k054, California
  • Foundation in Business Administration, 06/01/14

Hobbies and Interests

  • Painting, Enjoy expressing creativity through painting, exploring various styles and techniques in my free time.
  • Traveling, Passionate about exploring new cultures and destinations; I have a keen interest in working in the hospitality industry, which enhances my travel experiences.
  • Cooking, Love experimenting with different recipes at home; planning to create vlogs and an Instagram account to share culinary adventures and travel experiences.
  • Music Enthusiast, Support local music and culture by attending events and promoting emerging artists in my community.
  • Yoga and Workouts, Prioritize my physical and mental well-being through yoga and regular workouts. These practices not only help me stay fit but also provide balance and focus, which I consider essential in both my personal and professional life.

References

Gurbhej Singh Batth, LLC Member, (510)244-8117, 2241 Judah St., San Francisco, CA, 94122

Languages

  • English
  • Hindi
  • Punjabi

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Front Desk Agent

Canopy By Hilton
11.2024 - Current

Restaurant Manager Trainee

Batth Brother LLC
01.2021 - 12.2024

Front Office Associate (Full -time)

Hyatt Regency
11.2019 - 12.2020

Trainee (full-time)

Furama Riverfront
04.2018 - 10.2018

Waitress at Bob's Bar (part-time)

Capella Resort
12.2017 - 03.2019

Bachelors of Arts - Business Administration (major in Business Management)

Lincoln University

Advanced Diploma - Hospitality Management

STEi Institute

Diploma - Hospitality Management

STEi Institute

Advanced Diploma - Business Administration

University of Fraser Valley

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Rebecca Michael