Summary
Overview
Work History
Education
Timeline
Generic

Rebecca Michalski

Southgate,MI

Summary

Seasoned Risk Analyst with comprehensive experience identifying and analyzing areas of potential risk threatening success of investment and commerical banks. Methodical and meticulous professional polished in projecting potential losses and making recommendations to limit risk through diversification and currency exchanges. Excellent quantitative and critical thinking abilities.

Overview

6
6
years of professional experience

Work History

Risk Analyst

Diversified Members Credit Union
10.2023 - Current
  • Developed comprehensive risk assessments for new products and services, ensuring regulatory compliance and minimizing potential exposure.
  • Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
  • Gathered and analyzed business metrics to provide actionable insights for decision-making.
  • Advised on situations impacting operational efficiency, prioritizing staff and member information security.
  • Perform internal compliance audits to ensure policies, procedures, and processes align with industry regulations and internal standards
  • Monitor changes in regulations and proactively adapt credit union policies and practices to remain in compliance

Member Experience Coordinator

Diversified Members Credit Union
02.2022 - 10.2023
  • Led usability testing initiatives and delivered in-depth reports, resulting in improved member experiences.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Generated comprehensive reports for both the call center and branch operations, detailing activity levels, reasons for customer interactions, and inbound/outbound call statistics, facilitating data-driven decision-making and operational optimization.

Mortgage Banker

Rocket Mortgage
09.2020 - 02.2021
  • Collaborate with clients and referral partners to identify financial goals and recommend suitable mortgage products
  • Originate and underwrite mortgage loans in compliance with company policies, regulatory requirements, and investors' guidelines
  • Cultivate relationships with real-estate agents, builders, and other industry professionals to generate new business opportunities
  • Coordinate with processing, underwriting, and closing teams to ensure a smooth and timely closing process

Digital Marketing Coordinator

Public Service Credit Union
04.2019 - 09.2020
  • Develop and execute digital marketing campaigns across multiple channels including social media, email, SEO, and PPC
  • Manage social media accounts and develop content for social media platforms to increase brand awareness and engagement
  • Create and implement email marketing campaigns, including segmentation, A/B testing, and analysis for campaign results
  • Manage the company's marketing automation platform and provide training to other team members

Member Contact Associate

Advia Credit Union
03.2018 - 04.2019
  • Coordinated membership-related communications
  • Generated monthly reports for insight into membership engagement
  • Perform teller functions for members transfer funds between accounts and loans, stopped payments, close and reorder debit cards, provide balances on transactions
  • Cross-sell products and services and assist members in setting up electronic services enrollment

Education

Master of Business Administration -

Bowling Green State University
Bowling Green, OH

Bachelor's Marketing -

Baker College
Allen Park, MI

Timeline

Risk Analyst

Diversified Members Credit Union
10.2023 - Current

Member Experience Coordinator

Diversified Members Credit Union
02.2022 - 10.2023

Mortgage Banker

Rocket Mortgage
09.2020 - 02.2021

Digital Marketing Coordinator

Public Service Credit Union
04.2019 - 09.2020

Member Contact Associate

Advia Credit Union
03.2018 - 04.2019

Master of Business Administration -

Bowling Green State University

Bachelor's Marketing -

Baker College

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Rebecca Michalski