Rebecca Milano
Cary,NC
Summary
Dynamic Project Manager with a proven track record at Nixon Power Services, skilled in project management, team collaboration, and process optimization. Known for enhancing process efficiency, fostering strong vendor relationships, and improving customer satisfaction and team performance through innovative problem-solving and effective decision-making.
Experienced in inventory management, client relations, and demonstrating adaptability and computer proficiency. Takes a creative and analytical approach to operations, consistently driving continuous process improvement. Adept at identifying potential issues and providing proactive solutions, ensuring smooth project execution.
A talented leader with 35+ years of experience, recognized for mentoring, training, and empowering teams to excel in performance. Detail-oriented with expertise in coordinating complex projects, programs, and operational improvements.
As a Customer Service Representative, brings exceptional oral and written communication, active listening, and problem-solving skills to enhance customer experiences. Committed to understanding customer needs and providing customized solutions to build long-lasting loyalty.
Overview
14
14
years of professional experience
Work History
Consumer Project Manager
Nixon Power Services
11.2022 - 02.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks based on urgency, resource availability, and alignment with organizational goals.
- Fostered effective communication among team members to ensure collaboration and successful project completion.
- Monitored project performance, identified areas for improvement, and implemented adjustments as needed.
- Provided detailed project status updates to customers, ensuring transparency and satisfaction.
- Managed customer orders and requests via email and phone, ensuring timely responses and follow-up.
- Trained new employees in the Consumer Department, improving team efficiency and performance.
- Oversaw inventory management for multiple locations, including equipment, accessories, and consumer parts.
- Coordinated the preparation, setup, and breakdown of monthly training courses.
- Collaborated with Accounts Payable and Accounts Receivable to ensure timely processing of invoices.
Inside Sales Support/Sales Operation Manager
Airetech Corporation
08.2011 - 05.2022
- Accomplished multiple tasks within established timeframes, ensuring efficiency and meeting deadlines.
- Managed and motivated employees, fostering a productive and engaged work environment.
- Maximized team performance by monitoring daily activities and mentoring team members.
- Cross-trained employees to enhance team agility and overall performance.
- Managed commercial projects for multiple sales teams, ensuring accuracy in cost, billing, customer information, equipment, quoted prices, etc.
- Collaborated with vendors to ensure correct pricing, updated spec sheets, submittals, IOMs, and other critical documents.
- Played a key role in establishing new processes across various departments to improve workflow.
- Served as a liaison between the Commercial Department and Accounting Team, ensuring smooth communication and project alignment.
Education
High School Diploma -
Drew Central High School
Monticello, ARSkills
- Project Management
- Inventory Management
- Vendor Relations
- Process Improvement
- Problem Solving
- Client Relations
- Team Collaboration
- Processes and Procedures
- Employee Training (New Processes & Software)
- Decision-Making
- Customer Service
- Problem-Solving
- Adaptability and Flexibility
- Computer Proficiency
Languages
English
Full Professional
Timeline
Consumer Project Manager
Nixon Power Services
11.2022 - 02.2025
Inside Sales Support/Sales Operation Manager
Airetech Corporation
08.2011 - 05.2022
High School Diploma -
Drew Central High School
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