Rebecca Miller
Washington,IA
Summary
I am currently a supervisor in my position and highly dependable, ethical and reliable. I work effectively with different teams and always looking for a away to succeed within my career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Hills Bank and Trust Company
Hills, IA
02.2022 - Current
- Providing customers with their account information
- Assisting customers paying off their loans
- Monitor and secure customers' accounts from fraudulent activity
- Mail out customer's tax information
- Helping customers with any online questions or concerns they may have
- Weekly check ins with direct reports
- Scorecard monitoring for direct reports
- Approving timesheets for direct reports
- Helping direct reports succeed in career path to get promotions
- Hiring employees
- Performance correction notices for direct reports
Customer Service Representative (FT)
Hills Bank & Trust Company
Hills, IA
10.2019 - 02.2022
- Providing customers with their account information
- Assisting customers paying off their loans
- Monitor and secure customers' accounts from fraudulent activity
- Mail out customer's tax information
- Helping customers with any online questions or concerns they may have.
Jailer (PT)
Washington County Jail
Washington, IA
04.2019 - 10.2019
- Manage the high security control room
- Assist with any and all inmate request
- Process inmates into our system
- Perform cell searches for illegal contraband
- Use disciplinary action if needed.
Barista
Caribou Coffee
Walcott, IA
08.2014 - 05.2019
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Education
Associate of Liberal Arts, AA Degree - undefined
Kirkwood Community College
Cedar Rapids, IA12.2018
Skills
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Bookkeeping
- Tax Experience
- Management
- Account Reconciliation
Certification
- CPR Certification
- First Aid Certification
Timeline
Customer Service Supervisor
Hills Bank and Trust Company
02.2022 - Current
Customer Service Representative (FT)
Hills Bank & Trust Company
10.2019 - 02.2022
Jailer (PT)
Washington County Jail
04.2019 - 10.2019
Barista
Caribou Coffee
08.2014 - 05.2019
Associate of Liberal Arts, AA Degree - undefined
Kirkwood Community College