Rebecca Miller
Haines City,FL
Summary
Experienced Customer Service Representative with a proven track record in entertainment and hospitality, excelling in guest relations. Demonstrated patience and empathy while addressing guest complaints, enhancing satisfaction. Skilled in cash handling and payment processing, ensuring seamless transactions and fostering positive customer interactions.
Overview
10
10
years of professional experience
Work History
Customer Experience Executive
Ocean Holidays
01.2022 - 09.2025
- Answered calls, emails and messages from guests
- Responded to guests issues and complaints and worked with property managers for quick resolution
- Sold attraction tickets and upgrades to reservations
- Resolved escalations prior to guests departure
- Record keeping and planning
Patient Registration Coordinator
AdventHealth Urgent Care
12.2020 - 07.2021
- Checked in and registered patients
- Verified insurance and collected co pay
Customer Service Representative
Smugglers Cove Adventure Golf
12.2015 - 12.2020
- Customer service
- Cashier
- Office Assistant
- Performed all opening and closing duties
- Party host
- Course maintenance
- Delivered promotional materials
- Covered managers days off
Education
High School Diploma -
Williamsport High School
Williamsport, MDSkills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Payment processing
- Conflict resolution
- Refunds and exchanges
- Cash drawer balancing
- POS systems
- Guest inquiries
- Computer skills
Timeline
Customer Experience Executive
Ocean Holidays
01.2022 - 09.2025
Patient Registration Coordinator
AdventHealth Urgent Care
12.2020 - 07.2021
Customer Service Representative
Smugglers Cove Adventure Golf
12.2015 - 12.2020
High School Diploma -
Williamsport High School