Rebecca Milner
New Braunfels,TX
Overview
12
12
years of professional experience
Work History
Residential Dorm Supervisor
New Life Children's Center
07.2013 - Current
- Oversaw and monitored activities of 10 residents in recreation activities, dining and visitation areas.
- Coordinated security for program activities and supervised labor crews in various areas around facility.
- Cultivated independence through planned but flexible program activities.
- Conducted daily welfare checks every 15 minutes and coordinated with facility staff to meet resident needs.
- Promoted positive relations between residents and staff across campus.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Responded to student inquiries and concerns, offering support and guidance.
- Provided crisis management and intervention during emergency situations.
- Mentored and coached students to foster positive relationships and encourage success.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Administered medication and attended to personal care needs during campus outings/trips.
- Provided clerical and administrative support to administrative staff.
- Handled administrative duties, filing, and errands.
- Utilized Word and Excel to construct daily shift reports for the entire campus.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
No Degree - Medical Billing And Coding
IBEST Through Alamo Community Colleges
New Braunfels, TX08-2021
High School Diploma -
Judson High School
Converse, TX05-1992
Skills
- Policy enforcement
- Safety awareness
- Crisis management
- Facilities management
- Team management
- Security procedures
- Daily living assistance
- Behavior monitoring
- Role modeling
- Interpersonal relationships
- Crisis prevention intervention
- Analytical skills
Timeline
Residential Dorm Supervisor
New Life Children's Center
07.2013 - Current
No Degree - Medical Billing And Coding
IBEST Through Alamo Community Colleges
High School Diploma -
Judson High School