Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Rebecca Moffatt

Salado,TX

Summary

Professional with comprehensive experience in billing management and team leadership, adept at streamlining processes and ensuring accuracy. Strong focus on collaboration, driving results, and adapting to changing needs. Skilled in financial analysis, conflict resolution, and mentoring team members. Known for reliability, effective communication, and strategic problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Billing Team Lead

Brush Country Claims
11.2019 - Current
  • Invoice and transfer data on home and commercial files to client in order for field adjusters to be paid accordingly.
  • Ensure timely completion of claims by collaborating with claim reviewers.
  • Managed a team of 3 billing specialists for timely and accurate invoice generation and payment processing.
  • Provided guidance and support to team members during peak billing periods, ensuring efficient workload distribution and consistent adherence to established deadlines.
  • Enhanced client satisfaction with organized follow-ups on outstanding invoices, leading to improved cash flow management.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Compiled data and reviewed information for accuracy prior to input.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
  • Streamlined payment processing by implementing efficient systems and organizational strategies.
  • Collaborated with the accounting team to ensure proper posting of payments to appropriate accounts.
  • Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.

Head Vision Therapist/Insurance Specialist

Texas State Optical of Georgetown
01.2017 - 11.2019
  • Streamlined patient management by maintaining detailed records and tracking individual progress throughout therapy sessions.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Increased clinic efficiency by assisting in approximately 15 phone calls for appointment scheduling, paperwork, and overall organization of daily operations.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Evaluated new tools and technologies to enhance therapy sessions, ensuring cutting-edge care for patients.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained high standards of customer service by building relationships with clients.
  • Provided compassionate support to families navigating the challenges associated with their loved ones'' visual impairments or disorders.
  • Helped maintain a safe and clean therapy environment, ensuring proper equipment usage and hygiene practices.
  • Upheld the highest professional standards in delivering evidence-based vision therapy to patients of all ages.
  • Improved patient outcomes through accurate assessment of visual skills and customized treatment plans.

Teller

Regions Bank
01.2016 - 01.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Office Manager

P&P Trailers
01.2014 - 01.2016
  • Ensured excellent customer service.
  • Compiled all paperwork associated with the purchase, sale, or trade of horse/stock trailers, and ensured all documents completed for titling.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reviewed all employee timesheets for payroll.
  • Updated company’s website and reported inventory to corporate office.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Education

High School Diploma -

Henry T. Waskow High School
Belton, TX
05.2011

Skills

  • Payment processing
  • Invoice management
  • Problem-solving
  • Multitasking and organization
  • Billing systems and software
  • Verbal and written communication
  • Claim submission
  • Collections
  • Client relationship management
  • Payment posting
  • Time management

Certification

  • TX Adjuster License: 2979458
  • FL Adjuster License: 6038331

LANGUAGES

English

Timeline

Billing Team Lead

Brush Country Claims
11.2019 - Current

Head Vision Therapist/Insurance Specialist

Texas State Optical of Georgetown
01.2017 - 11.2019

Teller

Regions Bank
01.2016 - 01.2017

Office Manager

P&P Trailers
01.2014 - 01.2016

High School Diploma -

Henry T. Waskow High School

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