Microsoft Office
Rebecca Mondesir
Customer Care Professional
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Banking Customer Service Representative
Concentrix
Lake Mary, FL
02.2021 - Current
- Provide client support by handling 60+ inbound calls daily and completing data entry functions while maintaining complex databases
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Server
Chuy’s Tex-Mex
Kissimmee, FL
03.2019 - 05.2020
- Exhibited client service skills by serving 30+ guests while managing dining areas
- Created a positive dining experience by delivering exceptional customer service to all parties
- Memorized over 30 menu Items and rotating specials for customer knowledge
- Successfully resolved conflict resulting in customer satisfaction
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
Host
Walt Disney World
Lake Buena Vista, FL
02.2017 - 03.2019
- Assisted and trained back of house with closing duties
- Warmly welcomed guests and provided them with knowledge of our menu
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations by phone, answered customer questions and informed of accurate wait times.
- Recorded available tables after seating each party using specialized seating software.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
Degree -
Harmony High School
St Cloud, FL 08.2011 - 05.2014
Skills
Complaint resolution
Account management
Technical Support
Deposit and withdrawal management
52 WPM typing speed
Compliance, banking laws and regulations
Consumer banking specialist
Relationship building and management
Software
Lexis Nexis
Citrix applications
Profile WebCSR
Timeline
Banking Customer Service Representative
Concentrix
02.2021 - Current
Server
Chuy’s Tex-Mex
03.2019 - 05.2020
Host
Walt Disney World
02.2017 - 03.2019
Degree -
Harmony High School
08.2011 - 05.2014