Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Montgomery

Fergus Falls,MN

Summary

Hardworking and passionate Transportation Coordinator offering four-year background scheduling and dispatching drivers to appropriate locations according to predetermined schedules. Skillful in preparing daily work schedules and overseeing communications. Results-oriented and productive individual committed to quality service and customer relations. Handles high call volume multi-line phone calls with ease. Handles billing and invoices. Strong problem-solving skills and commitment to promptly resolving issues. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Works well under pressure. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate and caring to elderly and special needs clients.

Overview

4
4
years of professional experience

Work History

Dispatch Coordinator

Transit Alternatives
01.2020 - 01.2024
  • Responded to high volume of phone and email requests to provide logistics information.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Answered phone calls and responded to customer emails.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Managed customer accounts and invoicing.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Monitored and tracked dispatch communication systems.
  • Utilized customer feedback to improve customer service.
  • Developed and implemented customer service policies and procedures.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Assisted in resolving customer complaints and grievances.
  • Monitored vehicle locations to coordinate timely arrivals.

Education

Nursing

Lone Star College System
Spring, TX

Skills

  • Critical Thinking
  • Time Management
  • Record Keeping
  • Team Coordination
  • Decision-Making
  • Customer Relationship Management
  • Decision Making
  • Strong Communication
  • Problem Solving
  • Data Entry
  • Compassion
  • Dependability

Timeline

Dispatch Coordinator

Transit Alternatives
01.2020 - 01.2024

Nursing

Lone Star College System
Rebecca Montgomery