Rebecca Montosa
Lewiston,ID
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
34
34
years of professional experience
Work History
Technical Records Specialist
Idaho Transportation Department
10.2020 - Current
- Perform accounts receivable and payable tasks.
- Prepare all district correspondence, including letters, mail merges, labels and stuffing of envelopes;
- Assist district employees as Timekeeper for timesheets which includes answering questions, verifying hours, and making payroll corrections;
- Reviews and processes documents;
- Maintains manuals or computerized records system; and performs related work;
- Gathers information, make decisions, resolve problems, and respond to inquiries;
- Utilizes independent judgment and discretion as to methods, policies, and procedures used to complete assignments;
- Conducts involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information;
- Performs specialized support work that involves extensive in-depth knowledge of programs;
- Reviews, evaluates, approves, and processes records and/or documents;
- Provides excellent customer service to external and internal customers;
- Public Surplus Auction Items- Listing and selling;
- Schedule and coordinate travel arrangements for all D2 employees;
- Assist in design/construction team with misc. tasks.
- Monitoring records system to identify and correct errors;
- Researching variety of sources to resolve problems;
- Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments;
- Entering and retrieving data using computerized records system.
- Good knowledge or practical experience using Microsoft and other office software;
- Strong interpersonal skills;
- Work in environment with multiple conflicting demands and frequent interruptions;
- Communicate effectively and tactfully with co-workers and diverse external customers, some of whom may be irate or under stress;
- Prioritize work and meet deadlines;
- Establish and maintain effective working relationships with others;
LIS/IS Clinical Application Specialist
Pathologists' Regional Laboratory
09.2014 - 06.2020
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Responsible for building and maintaining test dictionary and assisting clients in maintaining their applications test dictionaries
- Processed support requests received for technical assistance on wide range of issues related to Meditech 6.1 and Meditech 5.67 Modules.
- DUPE - Engaged end-users and answered questions via email, phone, website live chat and in forums.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Delivered onsite technical support for 100 plus employees.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Retained existing clients by extending high quality and efficient support service.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Devised solutions to operations issues related to various client EMR applications , working closely via phone, email, live chat and web teleconference.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Analyzed HL7 messages and identified issues to begin troubleshooting methods needed for quick remediation.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Phlebotomy Manager
Pathologists' Regional Laboratory
06.1990 - 06.2014
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed team of 20 plus Phlebotomy technicians.
Education
High School Diploma -
Lewiston Senior High School
Lewiston, ID05.1988
Skills
- Application skills
- Clinical assessment
- Problem resolution
- Operational improvement
- Process improvement
- Project organization
- MS Office And Excell
- Supervision
- Team management
- Customer service
- Team building
- Communications
- Client Relationships
- Management
- Safety and Compliance
- Database Management
- File/records maintenance
- Report generation
- Organization and Time Management
- Interpersonal Communication
- Cross-functional teams leadership
- Team mentorship
- Venue selection
- Menu planning
- Vendor relationship management
- Budget development
- Project Management
- Client meetings
- Scheduling
- Staff training/development
- Coaching and mentoring
- Relationship building
Accomplishments
I am always eager and willing to learn new skills to develop my skill set and become a valued member of a team that values hard work and customer service to internal and external customers
I have 30 years experience working in the medical field and have experience in Safety Regulations and Guidelines as they pertain to State and Federal. My current position with ITD has allowed me to acquire many skills that will make me an asset to your organization.
Timeline
Technical Records Specialist
Idaho Transportation Department
10.2020 - Current
LIS/IS Clinical Application Specialist
Pathologists' Regional Laboratory
09.2014 - 06.2020
Phlebotomy Manager
Pathologists' Regional Laboratory
06.1990 - 06.2014
High School Diploma -
Lewiston Senior High School
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