Rebecca Moore
Cincinnati,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Love Your Patient
02.2014 - 12.2023
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 36 employees.
Supervisor
Oncology Hematology Care
03.2008 - 02.2014
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Gathered, organized and input information into digital database.
Skills
- Budget Administration
- Project Management
- Safety Oversight
- Financial Administration
- Customer Relations
- Quality Assurance
- Staff Supervision
- Operations Management
- Compliance Management
- Performance Monitoring
- Customer Relationship Development
- Production
- Human Resources
Timeline
Operations Supervisor
Love Your Patient
02.2014 - 12.2023
Supervisor
Oncology Hematology Care
03.2008 - 02.2014
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