Jessie Derk
3 Silver Run Ocala,United States
Summary
Organized and dependable candidate, successful at managing multiple priorities and teams with a positive attitude. Willingness to take on added responsibilities to meet team goals, with a diverse background in retail management and health care.
Overview
9
9
years of professional experience
Work History
Territory Merchandising Manager
MSCO
02.2023 - Current
- Increased sales by developing and implementing successful merchandising strategies while managing and mentoring my merchandising team
- Increased customer retention by building strong relationships and providing exceptional customer service.
- Collaborated with cross-functional teams to ensure seamless product implementation and support for clients.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
Traveling Merchandiser- Contractor
Survey
09.2022 - 02.2023
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Shift Lead Supervisor
GrowHealthy
08.2019 - 08.2022
- Created positive team-oriented environment and focused on guests through employee development and motivation
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Enforced company policies and state regulations with employees
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Regulated pricing, inventory count and supply during shift hours
- Created incentive programs and contests to support and award top performers
- Rotated merchandise and displays to feature new products and promotions
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Used Cannabis Industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers
Assistant Sales Manager
GameStop
03.2018 - 12.2019
- Completed store opening and closing procedures by counting drawers and managing security
- Assisted sales team with completing customer transactions and managing issues
- Trained new associates in successful sales and performance strategies
- Demonstrated exemplary customer service by engaging clients on sales floor
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Hired, trained and motivated sales and marketing professionals
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Held weekly meetings with sales team to identify techniques to overcome sales obstacles
Assistant General Manager
Kroger- Turkey Hill
01.2017 - 03.2018
- Managed 24 hour operation team schedule with eye for coverage needs and individual strengths for both retail and quick service restaurant
- Handled cash accurately and prepared deposits
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Managed budget implementations, employee reviews, training, schedules and vendor contract negotiations
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Boosted yearly profits through process optimization and improved training
Retention Specialist
Penn Foster Career School
03.2016 - 12.2016
- Utilized knowledge of customer experience to create specialized plans for customer/student retention
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Reviewed successes and failures to learn from previous mistakes
- Made several sales calls weekly to existing and new customers for business growth
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
Member/Provider Claim Resolution Specialist
Xerox (Highmark BCBS)
05.2015 - 03.2016
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
- Examined claims forms and other records to determine insurance coverage for both member and provider side of health insurance
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues
- Researched claims and incident information to deliver solutions and resolve problem
Education
Associate of Arts - Music Education
Bloomsburg University of Pennsylvania
Bloomsburg, PASkills
- Critical Thinking Skills
- Group and Individual Instruction
- Safety and Risk Assessments
- Clerical Support
- Quality Control
- Customer Relationship Management
- Verbal and Written Communication
- Staff Management
- Coaching and Mentoring
Timeline
Territory Merchandising Manager
MSCO
02.2023 - Current
Traveling Merchandiser- Contractor
Survey
09.2022 - 02.2023
Shift Lead Supervisor
GrowHealthy
08.2019 - 08.2022
Assistant Sales Manager
GameStop
03.2018 - 12.2019
Assistant General Manager
Kroger- Turkey Hill
01.2017 - 03.2018
Retention Specialist
Penn Foster Career School
03.2016 - 12.2016
Member/Provider Claim Resolution Specialist
Xerox (Highmark BCBS)
05.2015 - 03.2016
Associate of Arts - Music Education
Bloomsburg University of Pennsylvania
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