Rebecca Moore
Summary
Technology-oriented individual with attention to detail and a commitment to providing a high level of service and support to clients. Well-rounded in customer support and skilled in multitasking on complex projects. Knowledgeable handling project assessments, technical systems implementations and troubleshooting.
Overview
15
15
years of professional experience
Work History
Installation Coordinator
Arbon Equipment
02.2022 - 12.2024
- Developed contingency plans for potential issues during installations, reducing downtime and minimizing project delays.
- Managed multiple installation projects simultaneously, maintaining strict deadlines and high-quality workmanship.
- Collaborated with sales representatives to ensure accurate project scope, resulting in smooth installations and satisfied clients.
- Enhanced customer satisfaction with prompt resolution of issues and clear communication throughout the installation process.
- Maintained detailed records of all installations, enabling accurate reporting and analysis of trends for future improvements.
- Coordinated with various departments to streamline project handoffs, reducing delays during the installation process.
- Reduced project completion times by efficiently scheduling installations and ensuring timely delivery of materials.
- Improved installation processes by streamlining coordination efforts and enhancing communication among team members.
- Oversaw budgeting for installation projects by closely monitoring expenses related to labor hours, materials, and equipment rentals.
- Developed strong relationships with vendors, securing competitive pricing on materials and improving overall project profitability.
- Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business.
- Created and maintained daily and weekly reports for upper management.
Implementation Specialist
American Security Products
03.2013 - 02.2022
- Suggest solutions to developing problems during project so that correct modifications can be made.
- Explain complex, technology-related issues in basic, understandable terms to clients.
- Configure, install and handle troubleshooting tasks for variety of different job sites and applications.
- Deliver exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Average 120 safe installations per month with multiple companies
- Ensure that customer is properly trained and transitioned to life support
Customer Service Associate
Prima Marketing
06.2010 - 03.2013
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Traveled to multiple trade shows per year presenting product both in booth sales as well as classroom settings
- Developed projects and trained customers on different ways to use products through classroom demonstrations
Education
No Degree - Photography
Chaffey College
Rancho Cucamonga, CANo Degree - General Education
Irvine Valley College
Irvine, CASkills
- Project scope assessment
- Application support
- Customer service expert
- Cost control
- Workload management
- Workload prioritization
- Technical issues analysis
- Scheduling coordination
- Project closeout
- MS office
- Health and safety compliance
- Deadline oriented
Education
Irvine, CA,Rancho Cucamonga, CA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPaid time offPaid sick leave401k matchQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Installation Coordinator
Arbon Equipment
02.2022 - 12.2024
Implementation Specialist
American Security Products
03.2013 - 02.2022
Customer Service Associate
Prima Marketing
06.2010 - 03.2013
No Degree - General Education
Irvine Valley College
No Degree - Photography
Chaffey College
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