Rebecca Moore
Liverpool
Summary
Detail-oriented professional with expertise in administrative tasks, including case file management, document organisation, and handling confidential information. Demonstrates strong written, verbal, and non-verbal communication skills alongside exceptional customer service abilities, ensuring professional client interactions and adherence to phone and email etiquette. Skilled in multitasking, time management, and problem-solving under pressure to meet deadlines efficiently. Proficient in Microsoft tools with a focus on delivering organised and effective solutions.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Retail assistant
Home Bargains
Liverpool
10.2020 - 02.2025
- A proactive team player with strong attention to detail and a commitment to creating a positive customer experience.
- Provided excellent customer service with experience in stocking shelves and maintaining a tidy and organized store.
- Supported team members to improve operational efficiency.
- Skilled in assisting customers with product inquiries and handling transactions.
- Handling complaints or queries from customers and forwarding serious issues to the manager on duty
Student Volunteer
LJMU Legal Advice Centre
09.2022 - 04.2023
- Detail-oriented student volunteer with experience supporting family law cases and providing front-desk administrative support.
- Skilled in legal research, drafting documents such as divorce petitions, child orders, and assisting with case management.
- Experienced in meeting with clients, attending court hearings, preparing court bundles, and handling confidential information with discretion.
- Proficient in receptionist duties, including managing phone calls and maintaining office organisation.
- Strong communication skills, with the ability to work efficiently under pressure in a fast-paced legal environment.
Legal Intern
Mark Reynolds Solicitors
Walton
08.2019 - 03.2020
- Skilled in legal research, drafting correspondence and case documents.
- Gained hands-on experience liaising with clients, gathering evidence and helping prepare case bundles for hearings.
- Shadowed senior solicitors and observed negotiations and client meetings, ensuring positive client relationships through effective communication.
- Coordinated with external council on certain cases and performed administrative tasks to facilitate smooth office operations.
Retail Assistant
JD Sports
11.2019 - 02.2020
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Thrives in fast-paced environments, working efficiently under pressure to meet customer needs and maintain high service standards.
- Boosted sales through suggestive selling techniques.
- Adept at handling transactions, managing fitting rooms, and maintaining a clean, organized store layout.
Waiting Staff
Chy Restaurant
08.2018 - 11.2019
- Assured compliance with health and safety regulations, ensuring customer wellbeing.
- Strong communication and problem-solving skills with a commitment to create a welcoming atmosphere.
- Skilled in taking orders, serving food and beverages and establishing a positive dining experience.
- Experienced in replenishing stock, maintaining cleanliness, and handling customer complaints professionally to ensure satisfaction.
- Thrived under pressure, working efficiently as part of a team while delivering high-quality service.
Education
LLB Law - Law
Liverpool John Moore’s University
Liverpool 09.2020 - 05.2023
A-levels - Media Studies, English, Performing Arts
Chesterfield High School Sixth Form
09.2018 - 03.2020
GCSE’s - Mathematics, Combined Science Trilogy, English Literature, English Language, French, History, Financial Education, Performing Arts, Sport
Chesterfield High School
09.2013 - 06.2018
LLM Masters of Laws - Law
Liverpool John Moore's University
Liverpool 09.2023 - 09.2024
Skills
- Administrative skills: case file management and document organisation (digital and physical), managing confidential and sensitive information
- Communication: strong written, verbal and non-verbal communication skills
- Customer service: professional client interaction and phone and email etiquette
- Problem solving and efficiency: multitasking and time management, ability to work under pressure and meet deadlines
- Technical skills: proficiency in Microsoft
Timeline
LLM Masters of Laws - Law
Liverpool John Moore's University
09.2023 - 09.2024
Student Volunteer
LJMU Legal Advice Centre
09.2022 - 04.2023
Retail assistant
Home Bargains
10.2020 - 02.2025
LLB Law - Law
Liverpool John Moore’s University
09.2020 - 05.2023
Retail Assistant
JD Sports
11.2019 - 02.2020
Legal Intern
Mark Reynolds Solicitors
08.2019 - 03.2020
A-levels - Media Studies, English, Performing Arts
Chesterfield High School Sixth Form
09.2018 - 03.2020
Waiting Staff
Chy Restaurant
08.2018 - 11.2019
GCSE’s - Mathematics, Combined Science Trilogy, English Literature, English Language, French, History, Financial Education, Performing Arts, Sport
Chesterfield High School
09.2013 - 06.2018
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