Rebecca Moore
NEWTON,New Jersey
Summary
Dynamic and results-driven Underwriter with extensive expertise in risk assessment, policy development, and agency relationship management. Recognized for delivering high-quality outcomes through collaboration and adaptability in evolving market conditions. Possesses strong analytical skills, meticulous attention to detail, and a strategic mindset to drive informed decisions and support organizational success. Highly motivated and dependable, with proven ability to manage multiple priorities under pressure while maintaining accuracy and efficiency. Excels both independently and within fast-paced team environments, consistently fostering positive relationships and achieving targeted objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Underwriter
Selective Insurance Company of America
07.2022 - Current
- Evaluated risk factors to assess insurance applications for accuracy and completeness.
- Collaborated with agents to clarify underwriting guidelines and improve application processes and renewal flow.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Collaborate with New business team members to better serve our agency partners and collaborate on renewal business.
- Enhanced interdepartmental collaboration, working closely with our LOB, SBU, Safety Management, Audit, claims and customer service teams to optimize the best experience for our agency partners and policyholders as well as make the best decisions regarding the risk I am assessing.
- Achieved high levels of underwriter certification, demonstrating commitment to professionalism and continuous learning.
- Prioritizing Portfolio management to better improve agency relationships and the makeup of my book of business.
- Travel to visit our agency partners to foster strong relationships and better communication.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Mentor junior underwriters on best practices, fostering a culture of continuous learning and professional growth.
- Provide trainings on various topics to new underwriters to help them grow and develop their skill sets.
- Provide daily mentorship to help field questions for newer underwriters.
- Assist our underwriting technical assistants with manager level support, fielding questions, hosting team meetings, providing updates. Host daily meetings to review their questions.
Flood Claims Technical Assistant
Selective Insurance Company Of America
02.2020 - 07.2022
- Process and enter new flood claims received from customers and agents
- Update existing claims
- Process engineer request from adjusting firms
- Receive and process legal correspondences
- Draft official claims correspondences
- Review and update previously established policy and procedures pertaining to claims or engineering processes
- Prepare claim and underwriting files for litigations and subpoenas
- Manage multiple claims intake email accounts
- Answer phones, emails, and respond to other interoffice communications
- Prepare quarterly Flood Newsletter
- Assist Licensing Department in generating monthly Negative Commissions Report
- Assist Territory Managers with travel arrangements
Customer Experience & Mobility Assistant
Telesearch LLC/Selective Insurance Group
06.2019 - 02.2020
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Assist in onboarding summer/winter interns
- Collaborate with Marketing Department on generating PowerPoint Presentations
- Conduct extensive market research for presentations, meetings, and PowerPoints
- Schedule and attend meetings, take minutes of meetings
- Collaborate with Business Services Unit on email capture goals and generate processes for completion of goals
- Run monthly reports in various systems to track mobile application, desktop, and tablet customer usage
- Respond to customer online reviews
- Generate travel itineraries and agency packets for department travel
- Assist Agency Management Specialists in pulling DSD reports and assisting in email capture goals
Keyboarding Clerk 3/Purchasing Assistant
Sussex County Facilities Department
04.2019 - 06.2019
- Set up and attend meetings with Contractors and Divisions Managers for Capital improvement projects for all Sussex County owned buildings and properties
- Check status of ongoing projects to confirm deadlines are met and within budget
- Revise purchase orders with relevant changes to project requiring additional funds
- Answer and screen incoming phone calls and emails
- Responsible for receiving all mail addressed to Facilities Management Division. Open and sort incoming mail, and process invoicing for payment
- Continuously update and monitor service contracts for upcoming renewals or bids
- Send out request for proposals for service contracts and capital improvement projects
- Responsible for setting up meetings with service contractors and facilities management to discuss priorities of work to be completed
- Submit Requisitions for office supplies, operating expenses, and capital projects
- Liaison between contractors and County of Sussex for projects
- Update Capital Account Budget Report monthly
Sales Administrator/Inside Sales
Firefighter One LLC
02.2012 - 05.2019
- Works with municipalities/clients to complete & process estimates, sales orders, purchase orders & invoices
- Proficient with all Microsoft office Suite Programs
- Screen and redirect phone calls for sales team and process sales leads
- Prepare daily reports utilizing Salesforce Lighting
- Log opportunities for sales team and create follow up tasks in Salesforce
- Manage sales team's daily schedules
- General clerical duties for company
- Follow up with vendors on pricing requests and to receive order updates
- Proficient in QuickBooks, Unleashed Software, Salesforce & Shopify
- Plan and attend meetings, and take minutes of the meetings
- Shipping and receiving, inventory experience
- Data entry between multiple systems
- Development and implementation of standard operating procedures
- Facilitates and process customer and vendor returns
- Serviced accounts on a regular basis to propose new products or services and maximize revenue
- Contact customers as soon as issues arise, to immediately find resolutions before the problems escalated
- Train new employees on software systems
- Responsible for updating purchase orders with estimated ship dates
- Responsible for following up on quotes sent to assigned territory to check the status of potential purchase
- Maintained extensive knowledge of competitors offerings and presence in assigned territory
- Responsible for building out turnout gear specifications for quotes
- Enter new products into software systems with the appropriate pricing
- Built and strengthened long-lasting client relationships based on accurate price quotes and reliable customer service
Education
Associate of Science - Fire Science
Sussex County Community College
Newton, NJ2011
High School Diploma -
High Point Regional High School
Sussex, NJ2009
Skills
- Extremely organized
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Self-starter
- Team-oriented
- Proficient in CLAS, UWWS, Microsoft Office, etc
- Relationship building
- Strong Verbal communication
- Inter-department collaboration
- Portfolio Management
- Caseload Management
- Decision-making
Accomplishments
- Award from Governor Chris Christie For Relief Efforts to the community during Hurricane Irene. (2011)
- Salutatorian Award from Sussex County Public Safety Training Academy(2011)
- Dean's List of Sussex County Community College
Certification
- Sussex County Rescue Task Force Operator
- New Jersey Certified Fire Inspector
- Firefighter Level 1,2 & 3
Timeline
Underwriter
Selective Insurance Company of America
07.2022 - Current
Flood Claims Technical Assistant
Selective Insurance Company Of America
02.2020 - 07.2022
Customer Experience & Mobility Assistant
Telesearch LLC/Selective Insurance Group
06.2019 - 02.2020
Keyboarding Clerk 3/Purchasing Assistant
Sussex County Facilities Department
04.2019 - 06.2019
Sales Administrator/Inside Sales
Firefighter One LLC
02.2012 - 05.2019
Associate of Science - Fire Science
Sussex County Community College
High School Diploma -
High Point Regional High School
Organizations
- Selective Insurance Working Caregiver Employee Resource Group
- Sussex County Rescue Task Force
- Stillwater Area Volunteer Fire Department