Rebecca Moreno
Operation Manager
Picayune,MS
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Advanced Operations Manager offering over 4 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. Reliable Operations Manager with over 4years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter. Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Operation Supervisor
DHL Supply Chain
Lacombe, LA
06.2022 - Current
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Operations Manager
Home Depot
Biloxi, MS
04.2006 - 05.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reviewed shift reports to understand current numbers and trends.
Education
High School Diploma -
Bay High School
Bay St. Louis05.1999
Skills
- Problem Anticipation and Resolution
- Customer Service Management
- Training Management
- Records Organization and Management
- Recruitment and Hiring
- Business Leadership
- Team Leadership
- Budget Control
- Staff Scheduling
- Employee Motivation
- Financial Statement Review
- Decision Making
- Goal Setting
- Focus and Follow-Through
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Process Development and Streamlining
- Customer Relations
- Multitasking and Prioritization
- Policy Development and Enforcement
- Verbal and Written Communication
- Performance Assessment
Accomplishments
- Reduced lost workdays and recordable incidents to 365 days safe by implementing a safety awareness program.
- Earned the “Diamond” Award in 2020 for Above and Beyond Customer Service
- Promoted to Merchandise Manager after 10 years with the company. Started in 2006 Promoted to ASM 2015
- Promoted to Operation Manager 2018
- Supervised team of 11 staff members. Develop them into great leaders.
- Achieved #1 in the Regions for Operational Excellence and maintain top 25 through out my years as Operation Manager effectively helping my peers in the district with my best practice .
Certification
HHM certified
Lift certified
Timeline
Operation Supervisor
DHL Supply Chain
06.2022 - Current
Operations Manager
Home Depot
04.2006 - 05.2022
High School Diploma -
Bay High School
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