Rebecca Morris
Aledo,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
Burleson Pediatric Dentistry
09.2022 - Current
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Successfully negotiated client contract renewals to create increased revenue.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Acted as main point of contact for patients, doctors, and staff by closely reviewing charts and maintaining high levels of communication.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Treatment Coordinator/Front Office Manager
Marvel Dental
08.2021 - 09.2022
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Explained treatment choices to patients and helped determine best options.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
Inventory Coordinator
Southern Hills Landscaping
03.2019 - 08.2021
- Managed inventory tracking system to record deliveries, shipments and stock levels.
- Evaluated deliveries, shipments and product levels to improve inventory control procedures.
- Regularly worked independently and efficiently to complete daily task.
- Ensured all deliveries, shipments and in stock levels were submitted accurately for the following day.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Managed all related documentation and records for department.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Education
Dental Assisting
Weatherford College
Weatherford, TX05.2016
Skills
- Organizational Skills
- Database coordination
- Documentation skills
- Teamwork and Collaboration
- Attention to Detail
Timeline
Treatment Coordinator
Burleson Pediatric Dentistry
09.2022 - Current
Treatment Coordinator/Front Office Manager
Marvel Dental
08.2021 - 09.2022
Inventory Coordinator
Southern Hills Landscaping
03.2019 - 08.2021
Dental Assisting
Weatherford College
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