Rebecca Morris
Summary
Highly organized and detail-oriented dental professional with proven success in leading front office operations, guiding patients through treatment planning, and managing financial and insurance processes. Recognized for driving case acceptance, optimizing workflow and schedule efficiency while creating a caring and welcoming environment for patients.
Overview
9
9
years of professional experience
Work History
Treatment/ Anesthesia Coordinator
Burleson Pediatric Dentistry
09.2022 - Current
- Successfully maintained a high acceptance rate while keeping the unscheduled treatment below percentage below 5%
- Presented treatment plans to patients, clearly explaining procedures, benefits, and financial options
- Verified dental insurance benefits and accurately calculated patient co-pays and out-of-pocket costs
- Coordinated patient care between providers, specialists, and insurance companies
- Scheduled appointments and optimized provider chair time for efficiency
- Built patient trust by addressing concerns, answering questions, and providing ongoing support
- Prepared financial agreements and arranged payment plans when necessary
- Maintained accurate records of treatment discussions, financial agreements, and patient correspondence
- Collaborated with dentists and hygienists to ensure seamless patient care and case acceptance
- Followed up with patients regarding pending treatment, increasing case acceptance and retention
- Ensured HIPAA compliance and maintained patient confidentiality at all times
- Explained treatment choices to patients and helped determine best options
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Optimized scheduling processes by implementing efficient time management techniques and prioritizing appointments.
Office Manager/ Treatment Coordinator
Marvel Dental
08.2019 - 09.2022
- Researched billing issues, scheduled appointments, and verified insurance coverage
- Proved successful working within tight deadlines and a fast-paced environment
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient follow-ups
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day
- Explained treatment choices to patients and helped determine best options
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient
- Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced the dental office's reputation with an emphasis on providing exceptional customer service to all patients.
Dental Assistant/ Front Office Assistant
Main Street Dentistry
03.2016 - 08.2019
- Managed inventory tracking system to record deliveries, shipments, and stock levels for the office.
- Assisted the Dentist during daily chairside procedures including restorative, endodontic and surgical treatments.
- Prepared and sterilized instruments and equipment according to OSHA and infectious control protocol
- Took and developed radiographs (digital and traditional).
- Provided patient education on oral hygiene, post-operative care and treatment plans.
- Recorded patient medical history and treatment information accurately.
- Scheduled and confirmed appointments.
- Answered phone calls, emails and patient inquiries.
- Obtained full insurance breakdowns prior to appointments in great detail to insure billing accuracy.
Education
Associate of Arts -
Weatherford College
05.2017
Continuing Education - Dental Assisting
Weatherford College
05.2015
High School Diploma -
Millsap High School
05.2014
Skills
- Time management & multitasking
- Skilled at scheduling accurately and efficiently
- High case acceptance & patient care coordination
- Proficient in most dental software (Dentrix, Eaglesoft, etc)
- Insurance verification & billing
- Financial counseling & payment plan facilitation
- Team leadership & staff training
- HIPAA compliance & patient confidentiality
References
-Available upon request
Timeline
Treatment/ Anesthesia Coordinator
Burleson Pediatric Dentistry
09.2022 - Current
Office Manager/ Treatment Coordinator
Marvel Dental
08.2019 - 09.2022
Dental Assistant/ Front Office Assistant
Main Street Dentistry
03.2016 - 08.2019
Continuing Education - Dental Assisting
Weatherford College
High School Diploma -
Millsap High School
Associate of Arts -
Weatherford College
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