Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

REBECCA MORRISON

Catskill

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience

Work History

Staffing Coordinator

The Pines Nursing and Rehab
Catskill
02.2025 - Current
  • Communicated with department heads regarding staffing needs and shifts.
  • Assisted in recruiting qualified candidates for open positions.
  • Coordinated staffing schedules for nursing and rehabilitation staff.
  • Processed payroll information to ensure timely employee payments.
  • Monitored compliance with staffing regulations and facility policies.
  • Coordinated and planned work shift schedules according to availability.
  • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
  • Maintained relationships with current and potential vendors to source candidates for open positions.
  • Assisted payroll teams by reporting employee hours and calculating correct compensation.
  • Monitored performance of temporary staff members throughout their assignment duration.
  • Kept labor costs and metrics within preset departmental budgets.

Activities Director

Home Sweet Home
Catskill
12.2022 - 01.2025
  • Planned engaging activities to foster community connections among residents.
  • Coordinated logistics for events, ensuring smooth execution and participant enjoyment.
  • Developed schedules for recreational programs to enhance resident participation.
  • Supervised volunteers, providing guidance during events to maintain high standards.
  • Organized feedback sessions to gather resident input on future activities.
  • Trained new staff on best practices for leading group activities effectively.
  • Maintained adequate supplies and organized activity spaces for optimal engagement.
  • Ensured compliance with safety protocols during all activities and events.

Senior Customer Service Representative

Lincare
Catskill
02.2021 - 11.2022
  • Resolved customer complaints swiftly through effective communication and problem-solving.
  • Assisted customers with product inquiries and service requests.
  • Coordinated with medical professionals to ensure timely delivery of equipment.
  • Documented customer interactions in the company database for future reference.
  • Collaborated with team members to improve overall service efficiency.
  • Trained new employees on customer service protocols and best practices.
  • Handled difficult situations with tact, diplomacy, and professionalism.

Medroom/PCA Supervisor

Home Sweet Home
Catskill
09.2016 - 04.2020
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Gave reminders about hygiene practices like brushing teeth or combing hair.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Maintained accurate records of client care services provided on a daily basis.
  • Responded promptly to emergency situations according to established protocols.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Assisted patients with recreational activities such as reading books or playing board games.
  • Answered questions from family members regarding patient's condition or care plan.
  • Restocked unit frequently with necessary medical supplies.
  • Assisted with patient admissions, discharges and transfers.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

Education

High School Diploma -

Coxsackie Athens High School
Coxsackie, NY
06-1999

Skills

  • Staffing coordination
  • Compliance monitoring
  • Shift scheduling
  • Employee training
  • Activity planning
  • Performance evaluation
  • Conflict resolution
  • Time management
  • Adaptability and flexibility
  • Budget management
  • Team collaboration
  • Recreational programming
  • Organizational skills

References

References available upon request.

Timeline

Staffing Coordinator

The Pines Nursing and Rehab
02.2025 - Current

Activities Director

Home Sweet Home
12.2022 - 01.2025

Senior Customer Service Representative

Lincare
02.2021 - 11.2022

Medroom/PCA Supervisor

Home Sweet Home
09.2016 - 04.2020

High School Diploma -

Coxsackie Athens High School

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