Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Morton

Vinemont,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Auction Listing/Cashier Assistant

Bin Frenzy
08.2024 - Current
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Worked with other associates to support cashiers and management needs.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored store for suspicious activity and reported security concerns for prompt action.

Licensing and Recording Clerk

Probate Office
10.2023 - 03.2024
  • Maintained accurate records of all fees collected from licensing applicants, contributing to department revenue tracking efforts.
  • Reviewed client documentation for completeness and correctness, minimizing errors in the licensing process.
  • Ensured data security by adhering to strict confidentiality protocols when handling sensitive client information during the licensing process.
  • Provided exceptional customer service to clients seeking licensure guidance or assistance with application issues.
  • Assisted clients with completing license applications, ensuring accuracy and timely submissions.
  • Performed routine data entry or document management.
  • Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.

Ship From Store Associate

Walmart
09.2019 - 12.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Customer Service Cashier

Walmart
05.2016 - 09.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
  • Utilized various software applications to process customer orders.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

No Degree - Accounting

University of Alabama
Tuscaloosa, AL

Skills

  • Accuracy and Precision
  • Filing systems
  • Document Management
  • Proofreading abilities
  • Customer Service
  • Problem-solving abilities
  • Money Handling
  • Data Entry
  • Document Verification
  • Public Service
  • File Management
  • Payment Collection
  • Verbal communication
  • Application Review
  • Records Maintenance
  • Fee Management

Timeline

Auction Listing/Cashier Assistant

Bin Frenzy
08.2024 - Current

Licensing and Recording Clerk

Probate Office
10.2023 - 03.2024

Ship From Store Associate

Walmart
09.2019 - 12.2022

Customer Service Cashier

Walmart
05.2016 - 09.2019

No Degree - Accounting

University of Alabama

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Rebecca Morton