Rebecca Mull
Sylva,NC
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced with senior care, emphasizing empathy and effective communication. Utilizes strong problem-solving skills to address patient needs and improve daily living conditions. Knowledge of healthcare protocols ensures consistent and high-quality service delivery.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Care Specialist
Sagility/Humana
12.2025 - Current
- Led multidisciplinary care teams to streamline patient support services and enhance overall care delivery.
- Developed and implemented individualized care plans based on comprehensive assessments of client needs.
- Trained and mentored new staff on best practices in patient engagement and support strategies.
- Analyzed patient feedback to identify areas for service improvement, driving enhanced satisfaction rates.
Wound Care Coordinator
Autumn Care /Saber Corporation
11.2024 - 10.2026
- Developed and implemented wound care protocols to enhance patient outcomes.
- Educated nursing staff on advanced wound management techniques and best practices.
- Coordinated multidisciplinary team meetings to assess patient progress and treatment plans.
- Conducted thorough assessments of wounds, documenting findings in electronic health records.
Registered Nurse Supervisor
Cherokee Indian Hospital Authority
11.2017 - 11.2024
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Knowledge of Federal Regulations within Nursing Facilities. Survey Readiness Nurse.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Audited charts and reviewed clinical documents to verify accuracy.
- Maintained accurate documentation of patient care activities in accordance with regulatory requirements, ensuring timely completion of reports as necessary for compliance purposes.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Registered Nurse
Skyland Care Center
10.2012 - 11.2017
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Educated family members and caregivers on patient care instructions.
Licensed Practical Nurse
Sylva Pediatric Associates
07.2011 - 11.2012
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Administered medications and injections to patients.
- Took samples to complete diagnostic and routine assessment tests.
- Coordinated patient transfers to other facilities.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
Certified Nursing Assistant
Skyland Care Center
02.2009 - 07.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Associate of Applied Science - General Studies
Southwestern Community College
Sylva, NC05.2014
Associate of Applied Science - Nursing Science
Southwestern Community College
Sylva, NC05.2014
Smoky Mountain High School
Sylva, NC06.2004
GED -
Southwestern Community College
Sylva, NC07.2001
Skills
- Physical and Psychological Evaluations
- Customer Service
- Nursing staff management
- Clinical judgment
- Decision-Making
- Clinical management
- Patient Assessments
- Community Resources
- Medication Administration
- Coaching and Mentoring
- Conflict Resolution
- Quality Improvement
- Medication Management
- Policy updates
- Crisis Management
- Emergency Response
- Database Management
- Regulatory Compliance
- Nurse Team Supervision
- Medication and IV administration
- Direct Patient Care
- Infection control measures
- Patient Monitoring
- Wound Care
- Licensed RN
- Data Collection
Certification
- Licensed Registered Nurse -2014-2024
- Licensed Practical Nurse - 2011-2014
- Certified Nursing Assistant 2002-2011
Languages
English
Full Professional
Timeline
Senior Care Specialist
Sagility/Humana
12.2025 - Current
Wound Care Coordinator
Autumn Care /Saber Corporation
11.2024 - 10.2026
Registered Nurse Supervisor
Cherokee Indian Hospital Authority
11.2017 - 11.2024
Registered Nurse
Skyland Care Center
10.2012 - 11.2017
Licensed Practical Nurse
Sylva Pediatric Associates
07.2011 - 11.2012
Certified Nursing Assistant
Skyland Care Center
02.2009 - 07.2011
Associate of Applied Science - Nursing Science
Southwestern Community College
Smoky Mountain High School
GED -
Southwestern Community College
Associate of Applied Science - General Studies
Southwestern Community College