Rebecca Mullinax
Blacksburg,SC
Summary
Skilled Certified Pharmacy Technician with a proven track record at Omnicare, A CVS Health, enhancing patient care through meticulous attention to detail and a positive attitude. Leveraged expertise in insurance verification and excellent communication to streamline pharmacy operations, achieving significant improvements in customer satisfaction and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lab Techncian
Medifare Drug
03.2020 - Current
- Mixed and compounded sterile medication
- Maintained thorough documentation during compounding procedures
- Filtered compounded medication
- Executed comprehensive environmental tests on viables, non-viables, and touch plates
- Visualization of finished products
- Ensured proper labeling and packaging of finished goods
- Packed and shipped final products to customers
Certified Pharmacy Technician
Omnicare, A CVS Health
01.2018 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Set up and modified patient profiles to include current medications and insurance details.
Certified Pharmacy Technician
Mary Black Health System
10.2016 - 01.2018
- Enhanced patient care by accurately dispensing medications under the supervision of a licensed pharmacist.
- Adhered to all hospital policies and procedures while maintaining a professional demeanor during interactions with patients, staff, and other healthcare providers.
- Reduced medication errors by diligently cross-referencing patient allergies with prescribed medications.
- Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Improved inventory management by conducting regular audits and implementing a system for tracking medication expiration dates.
- Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
- Mitigated potential drug shortages by monitoring usage trends, adjusting stock levels accordingly, and promptly notifying relevant parties of any supply issues that arose.
- Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.
- Aided in training new pharmacy technicians, serving as a knowledgeable resource and mentor for their professional development.
- Managed the medication storage system, ensuring proper organization and maintenance of medications according to regulatory requirements and best practices.
- Enhanced patient safety by carefully processing and verifying medication orders before dispensing.
- Assured quality control measures were met during compounding procedures for specialty items such as total parenteral nutrition solutions and chemotherapy preparations.
- Collaborated with nursing staff to address medication-related concerns and provide timely resolutions.
- Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
- Streamlined pharmacy operations by maintaining an organized and efficient work environment.
- Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes.
- Counted, measured and compounded medications following standard procedures.
Certified Pharmacy Technician
Iron City Pharmacy
06.2015 - 10.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Certificate - Pharmacy Technology
Spartanburg Community College
Spartanburg,SC08.2015
High School Diploma -
Gaffney High School
Gaffney, SC06.2006
Skills
- Attention to Detail
- Positive Attitude
- Multitasking
- Excellent Communication
- Organizational Skills
- Confidentiality and HIPAA
- Data Entry
- Insurance Verification
- Certified Pharmacy Technician (CPhT)
- Medical Insurance Claims Processing
- Pharmacy Ethics
- Problem-solving abilities
Certification
- Certified Pharmacy Technician (CPhT) 10086534 - Pharmacy Technician Certification Board (PTCB).
- SC State Certified Pharmacy Technician 40468- SC Board of Pharmacy
Timeline
Lab Techncian
Medifare Drug
03.2020 - Current
Certified Pharmacy Technician
Omnicare, A CVS Health
01.2018 - 03.2020
Certified Pharmacy Technician
Mary Black Health System
10.2016 - 01.2018
Certified Pharmacy Technician
Iron City Pharmacy
06.2015 - 10.2016
Certificate - Pharmacy Technology
Spartanburg Community College
High School Diploma -
Gaffney High School
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