Rebecca Mullinax

• Opened and closed store daily while managing all operations independently.
• Helped customers with questions and fixed service issues quickly.
• Used proper garment care and handling methods.
• Checked equipment performance and scheduled repairs to keep operations running.
• Handled daily cash tasks, including deposits and audits.
• Kept store environment safe and secure.
• Answered customer questions about product availability quickly.
• Recorded sales data to support accurate inventory counts.
• Reviewed store performance and found areas for improvement.
• Followed company policies and procedures consistently.
• Resolved customer complaints quickly and professionally.
• Built promotional displays to improve merchandise visibility.

• Supported reliable in-home pet care by feeding, walking, giving medication reminders, and keeping daily routines on schedule.
• Provided overnight house-sitting support by monitoring home security, collecting mail, caring for plants, and handling general upkeep.
• Observed pet behavior and home conditions, then shared timely updates with owners throughout stay.
• Maintained clean, safe spaces through litter box care, crate cleaning, and waste removal.
• Managed care for multiple pets at once while meeting individual needs, schedules, and temperament differences.
• Earned repeat-client trust for last-minute bookings, extended stays, and long-term care arrangements.

• Cared for infants, toddlers, and school-aged children with safety checks and comfort.
• Prepared meals, helped with homework, led activities, and kept daily routines on track.
• Shared daily updates, behavior notes, and schedule changes with parents in clear, timely communication.
• Supported bedtime, bath time, and light household tasks during shifts.
• Held CPR, First Aid, and AED certification, ready to respond during emergencies.
• Supervised children during playtime, ensuring safety and engagement.
• Developed and implemented age-appropriate activities for learning and fun.
• Communicated effectively with parents regarding children's needs and daily routines.
• Maintained a clean and organized environment for children to play and learn.

• Directed front office operations, ensuring adherence to brand standards for consistent guest experience
• Recruited, trained, and supervised front desk team members, fostering a high-performing service culture
• Oversaw cash handling and financial reporting, ensuring accuracy and transparency in financial operations
• Partnered with GM and AGM to improve guest satisfaction metrics
• Resolved guest issues promptly and professionally

• Increased guest satisfaction scores by over 20%
• Maintained strong relationships with guests and vendors to improve service quality
• Collaborated with revenue management to increase occupancy rates
• Led hiring and onboarding initiatives to enhance employee retention

• Assumed Duty Manager responsibilities during staffing shortages to maintain operations
• Supported occupancy and revenue goals during peak periods by optimizing front desk processes
• Trained and mentored front desk staff to enhance service quality
• Reduced negative online reviews by 15%

• Provided exceptional guest service to enhance overall satisfaction
• Executed nightly audits and financial closeouts to ensure accurate reporting
• Coordinated with housekeeping and maintenance teams to maintain operational efficiency

• Managed store operations to ensure efficient customer service.
• Assisted in training new staff on store policies and procedures.
• Maintained accurate inventory levels through regular stock checks.
• Opened and closed the store, ensuring security protocols were followed.
• Organized product displays to enhance visual merchandising efforts.
• Processed transactions using point-of-sale systems efficiently.
• Addressed customer inquiries and resolved issues promptly.
• Collaborated with team members to achieve daily sales goals.
• Provided customer service including cashiering, merchandising and restocking shelves.
• Managed key holder responsibilities such as opening and closing the store, setting alarms.
• Organized backroom storage areas to maximize efficiency of space utilization.
• Replenished merchandise displays throughout the store as needed.
• Verified accuracy of register tills at beginning and end of shift.

Online College