Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Murphy

Oklahoma City,OK

Summary

Ready to offer exceptional leadership and planning abilities to take on new role in Executive setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets.

Overview

9
9
years of professional experience

Work History

Director of Operations

Medberry Urgent Care (Formerly OKC Medical Stop)
11.2022 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Oversaw day-to-day production activities in accordance with business objectives.

Regional Director

OKC Medical Stop
05.2021 - Current
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Produced Testing logistics reports per week to analyze job performance against team goals
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Promoted company by giving exciting and dynamic presentations to customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Verified effective, consistent communication between department heads, medical staff and clients to ensure expectations were achieved.
  • Developed criteria for test orders and trained staff regarding data acquisition methods and escalation protocol.
  • Led team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
  • Supervised clinical staff, providing continuous professional development opportunities and training to maintain and strengthen competencies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.

Programs Intern

Oklahoma Center For Nonprofits
01.2017 - 06.2017
  • Analyzed problems and worked with teams to develop solutions.
  • Leveraged highly effective communication and active listening skills to work effectively nonprofit leaders of diverse backgrounds and accomplish common goals.
  • Took active role in departmental meetings, engaging with all parties and transcribing detailed notes of plans, decisions and options discussed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Create, customize and implemented an education program for Nonprofit directors in marketing strategies and creative thinking.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

Certification - Nonprofit Management

Oklahoma Center For Nonprofits
Oklahoma City, OK
06.2017

Associate of Science - Business Administration And Management

Oklahoma State University - Oklahoma City
Oklahoma City, OK
05.2017

Associate of Science - General Business

Oklahoma State University - Oklahoma City
Oklahoma City, OK
05.2017

Skills

  • Crisis Communications
  • Process Improvement
  • Motivational Leadership
  • Resource Allocation
  • Client Advocacy
  • Performance Analysis
  • Policy Development and Enforcement
  • Constructive Feedback
  • Hiring and Onboarding
  • Interdepartmental Cooperation
  • Business Development
  • EHR Management
  • Recording Vital Signs
  • Quality Assurance Controls
  • Quick Problem Solver
  • Flexibility and Adaptability
  • Relationship Development
  • Verbal and Written Communication
  • Project Management
  • Personal Initiative
  • Scheduling and Planning
  • Professional Networking
  • Team Management
  • Overseeing Events

Timeline

Director of Operations

Medberry Urgent Care (Formerly OKC Medical Stop)
11.2022 - Current

Regional Director

OKC Medical Stop
05.2021 - Current

Programs Intern

Oklahoma Center For Nonprofits
01.2017 - 06.2017

Certification - Nonprofit Management

Oklahoma Center For Nonprofits

Associate of Science - Business Administration And Management

Oklahoma State University - Oklahoma City

Associate of Science - General Business

Oklahoma State University - Oklahoma City

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Rebecca Murphy