Becky Duncan
Miami,Oklahoma
Summary
Dynamic Security Manager with proven expertise in emergency response, risk management, and staff training. Successfully enhanced security protocols and compliance, driving operational excellence and team effectiveness.
Overview
27
27
years of professional experience
Work History
Security Manager
The Stables Casino
Miami, Oklahoma
06.2023 - Current
- Maintained professionalism and security standards across all operations, fostering a secure environment.
- Trained staff on emergency procedures and conflict resolution to enhance readiness.
- Led ongoing training and performance evaluations for security personnel to strengthen team culture.
- Recommended process changes related to information security and risk management.
- Resolved rule infractions and implemented corrective actions to mitigate future incidents.
- Conducted regular meetings to promote effective communication and teamwork.
- Operated efficiently in complicated or challenging situations while maintaining a professional demeanor.
- Performed bi-weekly payroll, managed schedules, and oversaw all security documentation.
Assistant Security Manager
The Stables Casino
Miami, Oklahoma
11.2021 - 06.2023
- Implemented security policies to maintain operational integrity and effectiveness.
- Coordinated scheduling of security personnel shifts based on operational demands to ensure adequate coverage.
- Trained new security officers on company standards and protocols to enhance compliance.
- Provided performance updates and feedback to security manager to support team development.
- Coordinated with departments to identify and resolve issues effectively.
- Engaged with customers to build relationships and resolve complaints, enhancing overall service quality.
Security Officer
The Stables Casino
Miami, Oklahoma
04.2016 - 11.2021
- Monitored casino premises to ensure safety and security for guests and staff.
- Maintained high alertness during shifts to proactively prevent security breaches and ensure safety.
- Responded to incidents and emergencies, providing immediate assistance.
- Utilized communication systems to relay critical information among security officers, enhancing response coordination. between officers stationed throughout the facility.
- Observed patrons to swiftly address security situations as they arose.
- Documented incidents in daily reports, ensuring thorough record-keeping for future reference.
- Greeted staff, guests, vendors, and contractors upon arrival at facility entrance.
Front Office Receptionist
J-M Farm Inc
Miami, Oklahoma
09.2014 - 03.2016
- Managed front desk operations, welcoming employees, visitors, and customers to create a positive first impression.
- Answered multi-line phone system, efficiently directing calls to appropriate personnel to ensure effective communication.
- Handled payment processing and provided customers with receipts, proper bills, and change.
- Supported administrative staff with filing, data entry, and documentation, contributing to organized office processes.
- Received and documented packages upon delivery, recorded deliveries, and distributed them to personnel.
Cashier and Floor worker
The Stables Casino
Miami, Oklahoma
05.2009 - 09.2014
- Accurately processed cash, check, debit, and credit card payments using point-of-sale system, ensuring efficient transactions.
- Provided exceptional customer service through active listening and meaningful engagement with customers, enhancing their overall experience.
- Maintained cleanliness across gaming floor, cashier cage, bar area, and restrooms.
- Assumed additional responsibilities to support operations and ensure seamless coverage during peak hours.
Home Health Care Provider
Green Door Home Health Services
Commerce, Oklahoma
01.2000 - 07.2008
- Assisted elderly and disabled patients with daily living activities, including bathing, dressing, grooming, meal preparation, housekeeping chores, errands, and medication management.
- Delivered compassionate personal care to enhance clients' comfort and well-being in home settings.
- Provided emotional support through companionship and engaging activities to improve patients' quality of life during illness or disability.
- Collaborated with healthcare professionals to establish comprehensive care plans.
Education
High School Diploma -
Miami High School
Miami, OK05-1999
Skills
- Incident management
- Risk management
- Policy development
- Team development
- Conflict management
- Employee and Guest relations
Timeline
Security Manager
The Stables Casino
06.2023 - Current
Assistant Security Manager
The Stables Casino
11.2021 - 06.2023
Security Officer
The Stables Casino
04.2016 - 11.2021
Front Office Receptionist
J-M Farm Inc
09.2014 - 03.2016
Cashier and Floor worker
The Stables Casino
05.2009 - 09.2014
Home Health Care Provider
Green Door Home Health Services
01.2000 - 07.2008
High School Diploma -
Miami High School