Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rebecca Nater

Auburndale,FL

Summary

Qualified [Job Title] specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment. Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration. Compassionate Home Health Aide with current [Type] Department of Health Certification. Brings [Number] years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Compassionate [Job Title] focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

10
10
years of professional experience

Work History

Home Health Aide

Senior Helpers
Lakeland, FL
01.2024 - Current
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Checked patients' pulse, temperature and respiration.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Tracked and reported clients' progress based on observations and conversations.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Transported clients to doctor appointments and social events.
  • Provided companionship and monitored health condition of clients.
  • Improved patient outlook and daily living through compassionate care.
  • Documented care provided and submitted notes to supervisor.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Managed patient transportation and appointment scheduling.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Prepared meals and snacks according to prescribed diets.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Documented patient status and reported changes in care needs.
  • Assisted in ambulation and exercise routines for clients.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Helped client with medication self-administration.
  • Planned optimal meals based on established nutritional plans.
  • Assisted clients with bathing, dressing and incontinence care.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Transported individuals to medical appointments and assisted with errands.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.

Laundry Attendant

Laundromart
Auburndale, FL
10.2023 - Current
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Kept work area neat, clean and organized at all times.
  • Sorted and counted articles removed from dryers to fold, hang and wrap.
  • Measured correct amount of chemicals required for each load.
  • Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
  • Folded dried articles neatly.
  • Transported laundry in carts and sorted dirty items by load type.
  • Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
  • Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
  • Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
  • Loaded carts with clean linen to transport to designated storage areas.
  • Took payment for completed services and issued receipts with cash register or POS system.
  • Received and sorted articles by type, color and degree of soil.
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Folded clean laundry and placed into stacks in specified areas for distribution.
  • Prepared invoices for completed orders based on customer requirements.
  • Applied bleaching powders to spots and sprayed tough stains with stain removers to rid stains and dirt content from articles.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Separated whites from colors during the sorting process.
  • Assisted customers with their inquiries regarding laundry services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Patient Care Attendant

Aubour Oaks of Lakeland Hills
Lakeland, FL
05.2023 - 11.2023
  • Assisted with patient transfers and mobility, including use of wheelchairs and lifts.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Adhered strictly to all HIPAA regulations regarding patient confidentiality.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped with daily living activities such as bathing, dressing, grooming and toileting.
  • Improved patient outlook and daily living through compassionate care.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Provided emotional support to patients dealing with difficult diagnosis or treatments .
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Maintained cleanliness in all areas of the facility .
  • Performed light housekeeping tasks such as changing linens, tidying rooms and restocking shelves with medical supplies.
  • Supported bathing, dressing and personal care needs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted nursing staff in providing basic care services to residents.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Followed safe lifting and transferring techniques to transport residents.
  • Assisted clients with maintaining good personal hygiene.
  • Observed and reported changes in patient's physical or mental condition to supervisor.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Followed safety protocols related to handling hazardous materials .
  • Transported patients between departments within the hospital.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Laundered clothing and bedding to prevent infection.
  • Checked food trays for accuracy of diet orders prior to serving meals.
  • Assisted with ambulation using walkers or canes when necessary .
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.

Customer Service Representative

Wipro
Lakeland, FL
10.2021 - 05.2023
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Improved customer service wait times to mitigate complaints.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Identified needs of customers promptly and efficiently.

Customer Service Supervisor

Results Companies
Winter Haven, FL
05.2018 - 10.2021
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Drove positive customer satisfaction levels by providing successful training to associates.
  • Resolved customer complaints or answered customers' questions.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Guided employees in handling difficult or complex problems.
  • Interviewed, hired and trained staff to meet company objectives.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Implemented programs designed to increase employee engagement within the team.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
  • Recruited qualified personnel when needed for open positions within the department.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Created training manuals to resolve simple and complex customer issues.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Maintained accurate records of customer interactions for future reference.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Monitored phone calls to provide feedback and coaching.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Interpreted and explained work procedures and policies to brief staff.
  • Monitored phone calls to promote better service and provide feedback.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Customer Service Representative

Results Companies
Winter Haven, FL
03.2017 - 05.2018
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Made outbound calls to obtain account information.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Excelled in exceeding daily credit card application goals.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Improved customer service wait times to mitigate complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Supervisor

McDonald's Restaurant
Bartow, FL
02.2014 - 03.2017
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Assessed company operations for compliance with safety standards.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Provided ongoing training to address staff needs.
  • Created new strategies for improving customer service standards within the organization.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified needs of customers promptly and efficiently.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Implemented strategies to take advantage of new opportunities.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Coached staff members to develop long-term career goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Responded to customer questions regarding products, prices and availability.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Complied with company policies, objectives and communication goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Directed and supervised team of 15 employees in daily operations.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Analyzed key performance indicators to identify effective strategies.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Resolved customer complaints and adjusted policies to meet changing needs.

Education

Associate of Science - Medical Assisting

Florida Technical College, Lakeland, FL
Lakeland, FL
09-2009

High School Diploma -

American Academy of Miami
Miami, FL
02-2006

Skills

  • Client Documentation
  • Medication Administration
  • Progress Documentation
  • Meal Preparation
  • Patient Transportation
  • Mobility Support
  • Patient Care
  • Documentation
  • Client Safety and First Aid
  • Light Housekeeping
  • First Aid and Safety
  • Compassionate Client Care
  • Medical Charting
  • Housekeeping
  • Knowledge of State Regulations
  • ADL Support
  • Patient Transport

Languages

Spanish
Professional

Timeline

Home Health Aide

Senior Helpers
01.2024 - Current

Laundry Attendant

Laundromart
10.2023 - Current

Patient Care Attendant

Aubour Oaks of Lakeland Hills
05.2023 - 11.2023

Customer Service Representative

Wipro
10.2021 - 05.2023

Customer Service Supervisor

Results Companies
05.2018 - 10.2021

Customer Service Representative

Results Companies
03.2017 - 05.2018

Supervisor

McDonald's Restaurant
02.2014 - 03.2017

Associate of Science - Medical Assisting

Florida Technical College, Lakeland, FL

High School Diploma -

American Academy of Miami

Similar Profiles

CREATE PROFILE
Rebecca Nater