Rebecca Needels
Torrington,WY
Summary
Initiative-taking employees with desire to take on new challenges. Strong work ethic, adaptability, and exceptional people skills. Adept to working effectively unsupervised and quickly mastering new skills.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
4
4
years of professional experience
Work History
Case Manager
Volunteers of America
Wheatland , Wyoming
05.2025 - Current
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Parent Coach
Panhandle Public Health District
Scottsbluff, NE
06.2024 - 06.2025
- Increased parental involvement in children's education with informative presentations on academic milestones and goal setting.
- Continuously evaluated the effectiveness of coaching strategies used, adapting approaches as necessary to best serve client needs and ensure successful outcomes.
- Enhanced parent-child relationships by providing personalized coaching sessions and tailored strategies.
- Empowered parents to confidently navigate difficult situations using problem-solving strategies taught during coaching sessions.
- Offered resources for additional support services when needed, connecting families with appropriate community organizations and programs.
Associate Social Service Worker/ Investigator
State of Missouri
West Plains, , Missouri
10.2021 - 06.2022
- Investigated allegations of abuse
- Provided case management.
- Worked along side LE and Probation. Provided support with court reports, attended CAC, took exams, and testified in court.
- Established strong relationships with clients, leading to increased trust and loyalty.
- Developed strong connections with patients, family members, and peers through effective listening and interpersonal skills.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Organized work to meet demanding production goals.
Education
Bachelors - Criminology/Psychology
Drury University
Springfield, MO01.2005
Skills
- Windows
- Communication
- Internet application
- Case Management
- Personal Assistant Experience
- Behavioral Management
- Time Management
- Microsoft Office
- Communication skills
- Behavioral Health, Social work
- Excell
- PowerPoint
- Crisis Intervention
- Child Protective Services
- Intake Experience
Timeline
Case Manager
Volunteers of America
05.2025 - Current
Parent Coach
Panhandle Public Health District
06.2024 - 06.2025
Associate Social Service Worker/ Investigator
State of Missouri
10.2021 - 06.2022
Bachelors - Criminology/Psychology
Drury University
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