Rebecca Nelson
Salt Lake City,UT
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
7
7
years of professional experience
Work History
Office Manager
Rocky Mountain Therapy Services
West Jordan, UT
10.2023 - Current
- Monitored and tracked the status of pending insurance verifications and authorizations.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Assisted with scheduling referrals and prior authorizations.
- Managed calendars including scheduling meetings and appointments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Merchant Support Operator
Ebay Enterprise
Draper, UT
05.2018 - 10.2021
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and implemented strategies to increase customer loyalty.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Participated in team meetings regarding production goals and objectives.
- Actively participated in team meetings and training sessions.
- Attended weekly team meetings to review progress against goals.
Education
High School Diploma -
Oakdale Highschool
Chico, CA05-2003
Skills
- Administrative support
- Policy implementation
- Office management
- Employee training
- Performance improvement
- Technical support
- Scheduling and calendar management
- Customer service
- Team supervision
References
References available upon request.
Timeline
Office Manager
Rocky Mountain Therapy Services
10.2023 - Current
Merchant Support Operator
Ebay Enterprise
05.2018 - 10.2021
High School Diploma -
Oakdale Highschool
Similar Profiles
Melissa MenapaceMelissa Menapace
Licensed Outpatient Physical Therapist at Rocky Mountain Physical TherapyLicensed Outpatient Physical Therapist at Rocky Mountain Physical Therapy
Jessica McClureJessica McClure
Lead Physical Therapist at Rocky Mountain Physical TherapyLead Physical Therapist at Rocky Mountain Physical Therapy
EBONY FRASEREBONY FRASER
Student Services and Operations Coordinator at Rocky Mountain Play Therapy InstituteStudent Services and Operations Coordinator at Rocky Mountain Play Therapy Institute