REBECCA NESTER
Moneta,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service Support Representative
Accenture Services Management
10.2023 - 11.2023
- Hired to provide customer service support to the Federal Student Aid College Debt relief program before suspension
- In process for a Security Clearance
- Respond to customer inquiries and provided technical assistance over phone.
- Diagnosed and troubleshot hardware, software and network issues.
Industrial Sewing Machine Operator
Sam Moore Furniture Company
01.2022 - 10.2022
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.Suggested possible improvements on how the work is assigned.
- Verified quality of completed work against project specifications to assess conformance with targets.
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Supported performance targets by maintaining clean and neat work areas.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Licensed Insurance Sales Agent
Senior Life Services
08.2014 - 10.2014
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Educated clients on insurance policies and procedures.
- Followed up promptly with interested clients to close sales.
- Developed sales strategies to increase sales of insurance policies.
- Finalized sales and collected necessary deposits.
Wireless Government Sales Manager
AT&T
01.2010 - 01.2013
- Account management for large government accounts such as Fairfax county, NIH, Manassas, Culpeper, Alexandria, Loudon County Sheriff’s department, Embassy of Brazil, and Embassy of Thailand.
- Performed in-store product demonstrations at assigned events.
- Maintained sound knowledge of company product suites.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Pharmacy Technician
Ingles Pharmacy
01.2003 - 01.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Education
Bachelor of Science - Biology, Pre-professional and Paramedical
Appalachian State University
Boone, NC12.2009
Skills
- Technical Troubleshooting
- User Training
- Application Support
- Customer Service
- Account Administration
- Highly Professional
- Collaborative Team Player
- Friendly and Patient
- Microsoft Windows and Office
- Analytical and Methodical
- Interpersonal Skills
- Science Background
Additional Information
Previous coursework taken at Central Virginia Community College in BIO 141 Anatomy and Physiology Fall 2020
Timeline
Customer Service Support Representative
Accenture Services Management
10.2023 - 11.2023
Industrial Sewing Machine Operator
Sam Moore Furniture Company
01.2022 - 10.2022
Licensed Insurance Sales Agent
Senior Life Services
08.2014 - 10.2014
Wireless Government Sales Manager
AT&T
01.2010 - 01.2013
Pharmacy Technician
Ingles Pharmacy
01.2003 - 01.2005
Bachelor of Science - Biology, Pre-professional and Paramedical
Appalachian State University
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