Summary
Overview
Education
Skills
Work History
Work Availability
Timeline
References
Work Preference
References
Interests
AdministrativeAssistant
Rebecca Newberry

Rebecca Newberry

Branson,MO

Summary

Experience with successfully managing all aspects of a company; training staff; developing and managing the departmental budget; establishing and monitoring productivity goals; and leading cross-functional teams on key projects. Proven leadership and customer service skills gained from working with others. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
1
1
Language

Education

Associate of Applied Science - Business Administration with emphasis in Accounting

North Arkansas College
Harrison, AR
05.2011

High School Diploma -

Valley Springs High School
Valley Springs, AR
05.2001

Skills

  • Business Administration
  • Microsoft Office Skills
  • Computer Skills
  • Sales
  • Customer Relations
  • Supervisor
  • Front Desk Clerk
  • Housekeeping
  • Direct Caregiver
  • Inventory Control
  • Operations Management
  • Staff Training
  • Team Management
  • Scheduling Staff
  • Policy Enforcement
  • Opening and closing procedures
  • Food safety understanding
  • High-volume dining

Work History

Kitchen Supervisor

Tiger Correctional Services Inc.
02.2024 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Monitored food preparation, production, and plating for quality control.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Reduced food waste through effective inventory management and menu planning.
  • Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
  • Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
  • Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
  • Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.

Ticket Agent

Dick Clark's American Bandstand Theater
12.2023 - 01.2024
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.

Gift Shop Cashier

Dick Clark's American Bandstand Theater
12.2023 - 01.2024
  • Developed strong rapport with customers through friendly interactions, fostering a welcoming atmosphere within the gift shop.
  • Demonstrated adaptability and flexibility by covering additional shifts when needed, contributing to a well-functioning team environment.
  • Displayed excellent product knowledge, assisting customers in making informed purchasing decisions.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain customer loyalty.
  • Utilized time management skills effectively, balancing multiple responsibilities such as cashiering duties and restocking shelves simultaneously.
  • Accurately processed transactions with various payment methods to ensure proper accounting and minimize discrepancies.
  • Streamlined checkout process for improved customer experience by maintaining an organized and clean work area.
  • Maximized efficiency during peak hours by quickly processing transactions without sacrificing accuracy or customer service quality.
  • Maintained security awareness while handling large amounts of cash, reducing the risk of theft or loss within the store environment.
  • Enhanced customer satisfaction by providing efficient and friendly service at the cash register.
  • Contributed to increased sales by effectively upselling and promoting store merchandise and special offers.
  • Assisted in maintaining visually appealing merchandise displays, enticing customers to make purchases and boosting overall sales.
  • Processed returns and exchanges efficiently according to store policy, minimizing disruptions to other customers'' shopping experiences.
  • Provided exceptional customer service through active listening and empathetic communication, addressing concerns effectively while maintaining a positive demeanor.
  • Balanced cash drawers at the beginning and end of shifts, verifying that all funds were accounted for accurately before submitting reports to supervisors for review.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.

Direct Caregiver

Independent Living, Inc.
10.2015 - 01.2024
  • Assist the clients in everyday activities
  • Ensured timely administration of medications as prescribed by physicians, reducing potential complications.
  • Enhanced client well-being by providing personalized care and assistance with daily living activities.
  • Promoted a safe and comfortable living environment for clients by maintaining clean and organized spaces.
  • Maintained confidentiality of client information in accordance with HIPAA guidelines, ensuring privacy rights were respected at all times.
  • Contributed to a positive atmosphere within the residence by engaging clients in recreational activities and group events.
  • Performed light housekeeping duties on a routine basis to maintain a sanitary living space for the client.
  • Collaborated with healthcare professionals to develop tailored care plans for each individual client.
  • Continued professional development through ongoing training and educational opportunities, staying current with best practices in caregiving.
  • Supported clients'' physical health by assisting with exercises, mobility, and medication management.
  • Developed strong rapport with clients and their families, fostering trust and open communication lines.
  • Assisted clients in achieving personal goals by encouraging independence and offering guidance when needed.
  • Coordinated meal planning for specialized diets while adhering to nutritional guidelines set forth by healthcare providers.
  • Adapted caregiving techniques based on each client''s unique needs to provide optimal support and care.

Sales Representative

Capital Vacations
09.2023 - 12.2023
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Used customer insights to develop innovative sales strategies to increase sales.

Shift Lead

Starbucks
04.2022 - 08.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Enforced company policies and regulations with employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.

Barista

Starbucks
07.2020 - 04.2022
  • Assisted the customers, made drinks, took orders in Drive Thru, warmed food, stocked store, cleaned the store
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

OGP (Online Grocery Picker)

Wal~Mart
03.2020 - 07.2020
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
  • Sorted and organized items in designated areas for easy access.

Sewing Boat Covers

Bass Pro-Ranger Boats
05.2018 - 02.2020
  • Sewing boat covers, finishing room building boats, sewing binding on rugs for the boats

Store Assistant

Hobby Lobby
07.2017 - 02.2018
  • Helped build the store, ran the register, stocked shelves, unloaded the trucks, cleaned the store, helped customers when needed
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.

Administrative Assistant

Independent Living, Inc.
01.2015 - 08.2016
  • Customer service, completed all paperwork on a daily basis, clerical work
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Direct Caregiver

Kindred Healthcare
10.2015 - 01.2016
  • Assist the clients in everyday activities
  • Managed challenging behavior effectively through de-escalation techniques and crisis intervention strategies.
  • Collaborated with healthcare professionals to develop tailored care plans for each individual client.
  • Improved clients'' emotional health through compassionate conversation and active listening.
  • Supported clients'' physical health by assisting with exercises, mobility, and medication management.
  • Performed light housekeeping duties on a routine basis to maintain a sanitary living space for the client.

Sewing

Penmac,Flexsteel
08.2014 - 01.2015
  • Sewed pillows and furniture together
  • Read and interpreted patterns and diagrams to determine sewing specifications.
  • Improved production efficiency by optimizing sewing techniques and machine settings.

Activities Director

Welk Resort
07.2013 - 11.2013
  • Engaged residents through events, small groups, and personal attention.
  • Scheduled movies, entertainment, and other special events.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Lifeguard

Front Desk Clerk

Bluegreen The Falls Village
06.2012 - 07.2013
  • Customer service, completed all paperwork and computer requirements on a daily basis, prepared customer vacation packages daily, night audit

Advisor Assistant

North Arkansas College
01.2008 - 05.2011
  • Answered phones, clerical work, helped students, worked closely with the advisors-organizing Praxis Test and SSS Information
  • Supported advisors during client meetings, taking detailed notes and preparing necessary materials beforehand.
  • Actively participated in community outreach projects, promoting our company''s commitment to social responsibility initiatives.
  • Coordinated schedules, appointments, and travel arrangements for the advisory team as needed.
  • Collaborated with other support staff members to ensure smooth operations within the office environment.

Accounting Assistant

Porterfield Killingsworth CPA, LLC
07.2009 - 02.2010
  • Bookkeeping and Payroll, data entry, GL and TB, clerical work
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Completed payroll functions to facilitate accurate and prompt staff payments.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Kitchen Supervisor

Tiger Correctional Services Inc.
02.2024 - Current

Ticket Agent

Dick Clark's American Bandstand Theater
12.2023 - 01.2024

Gift Shop Cashier

Dick Clark's American Bandstand Theater
12.2023 - 01.2024

Sales Representative

Capital Vacations
09.2023 - 12.2023

Shift Lead

Starbucks
04.2022 - 08.2023

Barista

Starbucks
07.2020 - 04.2022

OGP (Online Grocery Picker)

Wal~Mart
03.2020 - 07.2020

Sewing Boat Covers

Bass Pro-Ranger Boats
05.2018 - 02.2020

Store Assistant

Hobby Lobby
07.2017 - 02.2018

Direct Caregiver

Independent Living, Inc.
10.2015 - 01.2024

Direct Caregiver

Kindred Healthcare
10.2015 - 01.2016

Administrative Assistant

Independent Living, Inc.
01.2015 - 08.2016

Sewing

Penmac,Flexsteel
08.2014 - 01.2015

Activities Director

Welk Resort
07.2013 - 11.2013

Front Desk Clerk

Bluegreen The Falls Village
06.2012 - 07.2013

Accounting Assistant

Porterfield Killingsworth CPA, LLC
07.2009 - 02.2010

Advisor Assistant

North Arkansas College
01.2008 - 05.2011

Associate of Applied Science - Business Administration with emphasis in Accounting

North Arkansas College

High School Diploma -

Valley Springs High School

References

  • Tavonda Brown, North Arkansas College, Counselor/Former Boss, 1515 Pioneer Drive, Harrison, AR, 72601, (W) 870-391-3331, tbrown@northark.edu
  • Maryetta Smith, Porterfield Killingsworth CPA, Former Coworker, 200 East Rush Avenue #4, Harrison, AR, 72601, (W) 870-741-3135, maryetta.smith@porterfieldcpa.com
  • Cheryl Keymer, North Arkansas College, Teacher, 1515 Pioneer Drive, Harrison, AR, 72601, (W) 870-391-3225, ckeymer@northark.edu
  • Kerrie McKennis, Personal Reference, Harrison, AR, 72601, (C) 870-577-3740

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hours4-day work weekPaid time offWork from home optionPersonal development programs

References

  • Tavonda Brown, North Arkansas College, Counselor/Former Boss, 1515 Pioneer Drive, Harrison, AR, 72601, (W) 870-391-3331, tbrown@northark.edu
  • Maryetta Smith, Porterfield Killingsworth CPA, Former Coworker, 200 East Rush Avenue #4, Harrison, AR, 72601, (W) 870-741-3135, maryetta.smith@porterfieldcpa.com
  • Cheryl Keymer, North Arkansas College, Teacher, 1515 Pioneer Drive, Harrison, AR, 72601, (W) 870-391-3225, ckeymer@northark.edu
  • Kerrie McKennis, Personal Reference, Harrison, AR, 72601, (C) 870-577-3740

Interests

Books

Movies

Outdoors

Animals

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Rebecca Newberry